Administrator

About the role

We are looking for a highly organised, proactive Administrator with strong IT skills to join our Administration Team. This is a varied and rewarding role, providing essential administrative support across the organisation while playing a key role in supporting the delivery of our new Crisis and Resilience service. The position is based in Matlock with a hybrid mix of home and office working (minimum 1 day per week).

Responsibilities

• Producing reports and management information from our CRM system
• Maintaining accurate records and preparing data in line with funder requirements
• Having direct contact with clients, conducting follow‑up survey calls to gather feedback and outcomes information
• Providing administrative support across a range of services
• Managing documentation and digital records
• Coordinating information and processes
• Maintaining statistics and reports
• Supporting managers, senior leaders and HR colleagues with a variety of administrative tasks

Requirements

• Excellent written and verbal communication skills (essential)
• Strong IT skills, including advanced Microsoft Excel skills (essential)
• Experience producing reports and management information (essential)
• Excellent attention to detail and organisational skills (essential)
• Experience of the charity or voluntary sector (preferred)

Pay

Salary: £27,263.00 per annum, pro rata. Contract: Permanent.

Schedule

Hours: 37 hours per week.