Administrative Volunteer Coordinator

Job Responsibilities

• Manage the centralized volunteer phone line, providing support for group scheduling, individual volunteer opportunities, and general volunteer inquiries for all branch locations.
• Serve as the primary scheduling coordinator for volunteer inquiries across all branches, managing requests received through volunteer platform, email and phone communication.
• Implement and uphold the department’s 24-hour response policy for volunteer inquiries received via phone and email.
• Oversee and maintain the Volunteer Program calendar by coordinating schedules, aligning volunteer sessions with organizational priorities, holidays, and special events, and ensuring the accurate management of open, closed, and modified volunteer sessions.
• Carefully coordinate and oversee volunteer scheduling and reservation management for individual volunteers and volunteer groups across all branches, ensuring timely communication, operational efficiency, and consistent support for Volunteer Coordinators.
• Provide excellent customer service and professional communication to volunteers, community groups, schools, corporate partners, and general inquiries.
• Support the Director of Volunteer Engagement and Volunteer Managers in planning and coordinating volunteer special events, including logistics, scheduling, communications, and event implementation.
• Issue volunteer hour verification letters and documentation upon request for schools, colleges, universities, courts, and individual volunteers.
• Attend Volunteer Engagement team meetings and participate in additional departmental meetings as requested.
• Support administrative and operational functions of the Volunteer Engagement Department as needed to ensure efficient volunteer experience across all branches.
• Travel to and visit branch locations as needed to understand branch operations, support Volunteer Coordinators, and ensure volunteer scheduling aligns with operational goals and local volunteer program needs.

Qualifications

• A high school diploma or GED required; an associate’s degree preferred.
• A minimum of 3 years of office management or administrative experience, or an equivalent combination of education, certifications, and experience.
• Desired leadership skills in problem solving, teamwork, planning and organizations, and communications.
• The ability to pass the organization’s forklift certification test within 60 days.
• Excellent customer service and organizational skills.
• A strong work ethic.
• Comfortable working independently in a fast-paced environment.
• Strong written and verbal communication skills.
• Detail-oriented and strong interpersonal skills to work with diverse groups of people.
• A belief in the mission of the organization.
• Strong public speaking skills.

Physical Requirements

• Frequent use of tools typically employed in the warehouse.
• Regularly talk, hear, and interact without deliberate impediment (e.g. wearing or listening to headphones, etc.).
• Frequently stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
• Sometimes stoop, kneel, crouch, and lift and/or move up to 65 pounds.
• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Exposure to moving mechanical parts and vehicles.
• Exposure to extreme temperatures (extremely cold and hot).

Work Environment

• Office and warehouse setting.
• Must be able to spend at least 65% of the day standing and walking on surfaces such as concrete and ground.
• Frequently required to interact with Food Bank personnel in the warehouse(s).

Benefits

• Medical, Dental and Vision Plans
• Health Spending Accounts + Employer Contributions
• Flexible Spending Accounts
• Paid Time off: including Holidays, Personal, Vacation, and Sick Time
• 403(b) with 5% Match after 90 days
• Paid Parental Leave
• Employee Assistance Program
• 100% Employer paid STD and LTD Insurance
• 100% Employer paid Group Life Insurance
• Voluntary benefits including Accident and Critical Illness
• Business Travel mileage reimbursement