Administrative Volunteer

Key Responsibilities

• Assist with general clerical and administrative office duties.
• Auxiliary with outbound phone calls to patients or caregivers using approved scripts to gather nonclinical information regarding supplies, equipment, or support needs and relay to hospice staff.
• Organize, file, scan, copy, and prepare documents as assigned.
• Support data entry and database updates as directed by hospice staff.
• Aid in assembling admission packets, bereavement materials, volunteer packets, and informational folders.
• Assist with mailings, labeling, inventory organization, and office supply management.
• Maintain confidentiality of patient, employee, and organizational information in accordance with HIPAA guidelines.
• Provide administrative support for volunteer services, bereavement programs, or special projects as needed.
• Follow hospice office policies, procedures, and safety guidelines.
• Complete assigned documentation or tracking of activities as required.

Qualifications

• Organized and detail-oriented
• Effective communication skills
• Professionalism and reliability

Requirements

• Minimum Age Requirement 18+ years old
• Completion of hospice volunteer training, including topics such as hospice philosophy, infection control, safety, communication, boundaries, and end-of-life care.
• Background check and health screening (including TB testing)
• Adherence to HIPAA and confidentiality policies
• Reliable attendance and communication, commitment to scheduled volunteer hours.
• Adheres to infection control and safety procedures in accordance with hospice policy.
• Physical & Environmental Requirements: Office environment with computer use
• Competency validation, ongoing training, and performance evaluation as required by hospice policy