Administrative Technician, Senior

This opportunity is not to exceed a max compensation amount of $60,000 annually.

About the role

The City of Richmond Department of Information Technology seeks a customer service/accounting-focused candidate for the position of Administrative Technician, Sr. This is intermediate-level administrative work of moderate difficulty and complexity involving a variety of tasks requiring independent work decisions within established policies, procedures, and technical knowledge in a specialty field.

An employee in this class performs clerical duties in relation to a specific division program, which require the application of independent judgment based on knowledge gained through work experience. Positions in this class typically determine if compliance with programmatic requirements are met and approve or disapprove services, projects, activities, or financial payments. This includes preparing, processing, and tracking monthly journal vouchers.

The variety of work differs among program positions. Some positions within this class will also maintain cost, financial, inventory, manpower, or other specialized reports to account for and evaluate items purchased, services rendered, productivity, or other control-oriented activities. This is accomplished by keeping records such as fees collected, quantity and quality of items purchased, credit or reimbursement due, positions or space needed, and availability of stock.

Responsibilities

• Provides a full range of technical, administrative, and coordination services in support of the Department’s operation and functions.
• Creates and maintains various Excel spreadsheets.
• Provides customer services that include answering phone calls, routing incoming calls, taking messages, greeting visitors, directing visitors to appropriate staff, and answering questions.
• Prepares and processes purchase orders in the financial system (RAPIDS), tracks invoice payments, and researches and resolves payment issues.
• Exercises excellent interpersonal skills, requiring demonstrated poise, tact, diplomacy, and an ability to establish and maintain effective working/professional relationships with external and internal customers.
• Orders supplies, materials, and schedules repairs.

Requirements

Knowledge, Skills, and Abilities

Knowledge (some combination of the following):

• English language and grammar.
• Standard office equipment such as office machines, multi-line phones, computers, copiers, fax machines, and scanning machines.
• Software such as Microsoft Word, Excel, and Outlook.
• Basic arithmetic calculations and mathematics.
• Administrative and clerical procedures such as word processing, managing files and records, and designing forms.
• Administrative and clerical procedures and business principles.

Skills (some combination of the following):

• Entering data accurately.
• Maintaining confidentiality.
• Utilizing critical thinking and analytical skills to solve problems.
• Demonstrating excellent customer service.
• Data entry.
• Oral and written communication.

Abilities (some combination of the following):

• Follow established procedures.
• Pay attention to detail.
• Work efficiently in a fast-paced environment.
• Work independently with little supervision.
• Work and support a team/staff.
• Multi-task.
• Use sound judgment and make important decisions.
• Prioritize multiple responsibilities.
• Summarize notes and requests in a concise manner.
• Compose written, professional correspondence.

Minimum Training and Experience

• High School Diploma or GED.
• Three years of related clerical or office support experience.
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

Preferred Qualifications

• Four (4) years or more of verifiable work experience in administrative, billing, or office support that included use of a personal computer, word processing, and spreadsheet software to prepare a variety of correspondence, reports, and documents.
• Knowledge of DIT’s purchasing policies and procedures.
• Knowledge of COR applicable purchasing, accounting, and accounts payable policies and procedures.
• Experience making quick and accurate judgment calls regarding the need to provide information to various internal and external customers.
• Experience coordinating, monitoring, and managing various services or special projects.
• Experience maintaining production tracking records, generating routine correspondence, and preparing monthly billing reports for services provided by a department/division.
• Experience processing weekly payroll.

Benefits

• Virginia Retirement System (VRS).
• Language Incentive.
• Referral Bonus.
• Tuition Assistance Program.