Administrative Support Worker Lead - North Greenville University

About the role

This position supports management with administrative tasks and acts as a professional ambassador for the Aramark brand across Northern Europe. Responsibilities vary by location based on client requirements and business needs.

Responsibilities

• Act as an ambassador and guardian for the Aramark brand.
• Collaborate with colleagues in the wider Northern European region to share standard methodology and ideas.
• Carry out ad-hoc projects as required.
• Implement customer-centric retail propositions into client accounts, supporting operations with food and service offers, menu mix, brand, pricing, and promotions.
• Manage the in-house customer experience and happiness measurement tool, including launching in new sites and supporting existing units, with monthly reporting and presentations to the marketing team.
• Contribute to customized propositions driven by customer insight, segmentation, and need states.
• Develop and deliver consumer engagement activities to meet business objectives (awareness, participation, spend, day part, happiness, and engagement).
• Work with the internal Purchasing team to leverage supplier relationships for sales and budget support of marketing initiatives.
• Maintain the internal IP library, ensuring proper handling and sharing of artworks with key partners.
• Deliver promotional campaigns on a cyclic basis, working three months in advance.
• Publish an events calendar and link with social media channels for effective communication.
• Develop training programs for Operations Teams on marketing fundamentals such as upselling, merchandising, planograms, packaging, and labeling.
• Create Brand Standards Manuals to equip Operations with tools for implementing propositions to agreed standards.
• Work with internal and external partners to develop customer insights and research using qualitative and quantitative methods.
• Develop a marketing and awareness plan around the corporate CSR strategy.
• Coordinate internal fundraising and marketing campaigns.
• Produce commercial case studies on propositions, promotions, installations, and food concepts for bids and tenders.
• Collaborate with external design agencies to create marketing point-of-sale collateral and supporting documents.
• Produce quarterly food trend reports for circulation within the business.
• Support the internal sales team with marketing collateral and examples for bids and tenders.
• Roll out "Centres of Excellence" to showcase best practices in branding, merchandising, and retail excellence.
• Conduct on-site audits to ensure effective implementation of central marketing initiatives.

Requirements

• High School Diploma or equivalent; some college preferred.
• 2+ years of administrative support experience.
• Excellent written, interpersonal, and organizational skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong digital literacy, including internet, typing, databases, and spreadsheet software.
• Ability to connect effectively with employees and work quickly and efficiently.