Administrative Support Specialist

Location: Nashville, TN

About the role

The Administrative Support Specialist provides essential administrative and customer service support to Local Government Audit operations. This role supports audit report processing, professional certification programs (CMFO/CCFO), internal office functions, and daily operational needs. The specialist plays a key role in keeping workflows efficient, documents accurate, and stakeholders well-supported, contributing to the office’s commitment to accountability and service excellence.

Responsibilities

• Provide helpful and professional customer service to the public, employees, and other government entities (in person and by phone)
• Assist with preparing audit reports, including formatting, editing, printing, publishing, and posting online
• Support CMFO and CCFO program administration, including awarding certificates, tracking CPE, processing reimbursements, assisting with annual events, and providing participant support
• Receive, sort, and distribute mail for the division
• Maintain appointment calendars for office staff
• Screen, direct, and route incoming calls and visitors
• Contact vendors for price quotes, reservations, and meeting support
• Ensure contracted audit reports meet ADA accessibility requirements and searchable tagging standards
• Identify