Administrative Support Records Clerk

About the role

This is the second of four levels in the Administrative Support series. Incumbents provide routine standard clerical support to a department or function.

Responsibilities

• Responds to requests for information from the public, staff, and/or other interested parties; answers routine questions; directs callers/visitors to appropriate locations or staff.
• Files documents alphabetically, numerically, or by other prescribed methods in established filing systems.
• Prepares, reviews, and/or processes a variety of routine correspondence, logs, information, paperwork, invoices, forms, and/or other related information in assigned area of responsibility; keys information into acceptable spreadsheets and/or databases.
• Collects and reviews data for accuracy and reasonableness.
• Processes, receives, sorts, and distributes a variety of correspondence, deliveries, and mail; makes photocopies; and faxes documents.
• Monitors and restocks office supplies and materials.
• Runs standard reports in assigned area of responsibility.
• Accepts standard payments and issues receipts.
• Performs other work as required.

Requirements

• High school diploma or GED equivalent.
• No experience required.
• License and Certifications: None.

Skills

Knowledge of:

• Modern office procedures and equipment.
• Customer service principles.
• Filing.
• English language, grammar, and punctuation.
• Basic filing systems.
• Computers and related software applications.

Skill in:

• Operating standard office equipment.
• Maintaining records and files.
• Data entry.
• Using proper English, grammar, punctuation, and spelling.
• Providing customer service.
• Using computers and related software applications.
• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisors, the public, etc. sufficient to exchange or convey information and to give and receive work direction.

Physical requirements: