Administrative Support Partner

Key Responsibilities / Essential Functions

• Account Support:
  • Accurately enter orders into the company's customer relationship management and order entry systems.
  • Monitor and maintain pending and open orders to ensure timely processing.
  • Absorb and update new customer accounts and existing accounts.
  • Respond to customer inquiries regarding order status, pricing, inventory, and returns.
  • Collaborate with internal teams to address and resolve routine customer issues.
  • Follow up with customers to confirm satisfaction and order completion.
  • Learn and develop proficiency in the company’s products, processes, and procedures.
• Account Management:
  • Assist with basic account management tasks under supervision.
  • Support the transition of clients to online portals and ordering systems.
  • Develop an understanding of customer needs and buying behaviors.
  • Participate in introductory client calls and follow-up communications.
  • Observe and assist in product promotion efforts and business reviews.
• Sales Support:
  • Compiles items needed for pre-order deliverables and Business Reviews to include: PowerPoint presentations, Tableau reports and data manipulation, creating / revising spreadsheets, market basket analysis and sample order requests.
  • Onboards new accounts to include: Account set up, credit applications, setting up “identifys” and “identify 2s”, as needed, importing client lists, and custom portal builds.
  • Create visual guides and decks – product images, pricing, descriptions, and mock-ups.

Corporate / General

• Participate in training sessions to enhance business knowledge and skills.
• Contribute to process improvement initiatives by providing feedback.
• Develop time-management strategies to effectively balance workload.
• Uphold Chef Works Core Values in all interactions.

Minimum Qualifications

• High school diploma or equivalent; some college coursework in business administration preferred.
• 1-2 years of experience in customer service, sales support, business support, administrative support, or related fields.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with data entry into database systems required.
• Strong attention to detail and organizational skills.
• Effective verbal and written communication abilities.
• Ability to learn quickly and work collaboratively in a team environment.

Physical Requirements

• Occasional lifting of up to 10 lbs.
• Ability to perform desk work and computer tasks for extended periods.
• Frequent use of the telephone.