Administrative Support III - Dept of Dentistry

About the Role

Provides comprehensive administrative support to a Section Chief or VP, and others as assigned. This role includes supporting BOC with schedule and template maintenance in QGenda and Epic software, and serving as a backup for Admin II Dental Clinic schedulers for patient care scheduling duties, including telephone interactions.

Responsibilities

• Schedules appointments and meeting locations; coordinates business events.
• Manages travel arrangements including air reservations, scheduling options, hotel, and car rental.
• Develops travel itineraries in alignment with NCH standards.
• Completes reimbursement requests.
• Provides excellent service to internal and external customers using best practices and standard operating procedures.
• Anticipates problems and proposes solutions in advance.
• Coordinates special projects within the assigned department.
• Assists in training and orientation of colleagues.
• Creates moderately complex correspondence, spreadsheets, and visual presentations for projects.

Requirements

• High School Diploma or Equivalent; business-related or professional development coursework preferred.
• 3 years of administrative experience preferred.
• Experience in a healthcare environment may be desired.
• Must complete Ambassador Program within the first 12 months of employment.

Skills

• Computer skills
• Decision making
• Problem solving
• Interpreting data
• Excellent customer service

Physical Requirements

• Occasionally: Climb stairs/ladder, electricity, lifting/carrying 0-10 lbs, lifting/carrying 11-20 lbs, machinery, pushing/pulling 0-25 lbs.
• Frequently: Bend/twist, color vision, flexing/extending of neck, interpreting data, reaching above shoulder, repetitive hand/arm use, squat/kneel, standing, walking.
• Continuously: Audible speech, computer skills, decision making, depth perception, hand use (grasping, gripping, turning), hearing acuity, peripheral vision, problem solving, seeing (far/near), sitting.