Administrative Support Associate - Distribution Line Services

About the role

This is a full-time, on-site position located in Stow, OH with Ohio Edison, a subsidiary of FirstEnergy Corp.

Responsibilities

• Demonstrate a solid commitment to all aspects of safety.
• Perform various clerical and administrative duties for the Ohio Edison Utility Operations Section, including but not limited to:
  • Timekeeping and telephone reception.
  • Sorting and distributing mail.
  • Calling customers to schedule appointments.
  • Maintaining filing and record systems associated with the Utility Operations Section.
  • Maintaining appointment calendars, meeting schedules, and travel arrangements when necessary.
• Within a short period of training, perform the following duties in SAP/CRM:
  • Process and/or record expense accounts, credit card accounts, timesheets, and invoices for payment.
  • Research and update customer account information, technical screens, and several other customer information screens.
• Provide sound internal and external customer service and respond in a prompt, courteous, and professional manner.
• Build relationships and credibility across the organization.
• Use effective communication skills with good judgment.
• Participate in the storm process and be available to work extended hours as needed.
• Perform other duties as assigned.
• Have primary responsibility for various complex administrative assignments requiring initiative, judgment, and well-developed knowledge and skills.
• Resolve customer issues and requests in a prompt, courteous, and professional manner.
• Maintain absence tracking database.
• Manage the Easter OE Meter Services email inbox.
• Order materials, office supplies, and process invoices through COUPA procurement software.
• Update and maintain overtime reporting, ARCOS callout rosters, schedule telememos, work follow-ups, ZCMW transaction reporting, and CEIB electrical inspections.
• Work with minimal supervision and direction.
• Independently anticipate and meet internal and/or external customer needs.
• Manage resources wisely; make sound decisions that enhance the section’s financial position.
• Possess the oral and written communication skills to effectively exchange information with internal/external customers and Company employees on behalf of the section.

Qualifications

• Must have high school diploma or GED.
• Must pass the Company’s Administrative Selection System (SASS) test.
• Demonstrated ability to deliver quality, accurate work within established deadlines.
• Demonstrated ability to work in a fast-paced environment.
• Minimum 2 years of related work experience.
• Demonstrate a questioning attitude to continue to learn and produce results.
• Demonstrated ability to accurately enter timekeeping and process invoices in SAP.
• Highly proficient in the use of Microsoft Office 365 and SAP (CRM).