Administrative Support Associate

About the role

The full performance level class works under general supervision and requires considerable knowledge of clerical and secretarial procedures, administrative support procedures, office processes, procedures, and policies to perform routine and non-routine administrative support activities.

Schedule

Monday - Friday; 8:30am - 5:00pm

Responsibilities

• Answers telephones, including directing calls and visitors, taking messages, and providing routine information; answers inquiries.
• Greets the general public visiting offices.
• Processes incoming and outgoing mail, emails, and various correspondence.
• Distributes visitor guides and event calendars.
• Maintains designated office areas; tracks inventory and restocks promotional materials and printers.
• Performs event research and support; manages calendars.
• Keeps deliveries and workflow organized and on time.
• Assembles sales kits and welcome packets.
• Prepares weekly deliveries to hotels and community partners.
• Cuts and assembles signs.
• Assists in special projects; prepares booth setups and convention materials.
• Assists with physical event preparation, including loading materials for deliveries, setting up booths, supporting on-site convention and event setups and breakdowns, and unloading materials.
• Manages photo and video assets; tracks event attendance and economic impact.
• Conducts tourism-based research to collect articles related to the department, hospitality industry, and economic development.
• Performs social media content research and support.
• Performs routine data entry; updates the Customer Relationship Management (CRM) database system.
• Creates basic charts, forms, and interoffice communications such as weekly and monthly calendars, reminders, etc.
• Contacts chambers and stakeholders to keep information up to date and relevant; updates the website calendar.
• Performs miscellaneous duties to facilitate operational efficiencies (making copies, printing name badges, pulling files, etc.).
• Receives and verifies deliveries for accuracy and completeness.
• Supports the team in the field with deliveries, booth shifts, and interoffice pickups.
• Performs other duties of a similar nature or level as assigned.

Requirements

• High School Diploma or General Equivalency Diploma (G.E.D.).
• 24 months of experience in office practices and processes.
• Valid Ohio Driver's License.

Equivalent combinations of education and experience may be substituted for the stated requirements, except where mandated licensure or certification is required.

Working Conditions

• Predictable and regular attendance is required.
• Involves stooping, crouching, reaching, and repetitive motion.
• Exertion of up to 25 lbs. of force daily to lift, carry, push, pull, or otherwise move objects.