Administrative Support Assistant III

About the role

Performs various clerical, secretarial, and administrative duties in the Craven County Sheriff's Office, including personnel, purchase entries, public communication, concealed permit applications, background checks, and records keeping. The role requires considerable tact and discretion in handling sensitive or confidential matters, independence, self-initiative, and sound judgment.

Responsibilities

• Answers the telephone; takes messages; directs calls or visitors and provides information based on the type of request; may dispatch personnel for services.
• Handles confidential or sensitive information appropriately.
• Aids in accounting and budgetary functions for the office.
• Assists the public with questions and completes Concealed Weapon Application appointments.
• Processes background checks for Concealed Weapon Applicants.
• Assists in the Sex Offender registry program and processes civil papers.
• Conducts background checks for the hiring program, including both the Sheriff's Office and Detention Center.
• Handles all incoming citizens at the Sheriff's Office lobby window and processes incoming mail.
• Reviews and verifies documents for correct information; processes documents based on review and verification; files and retrieves materials, and performs periodic follow-up activities.
• Maintains records and files; initiates appropriate follow-up or further action based on the status of the record.
• Multi-tasks in all administrative areas within the office.
• Assists Law Enforcement with Aegis and DCI entries and inquiries.
• Collects and maintains pawn shop checks.
• Collects, enters, and deposits cash, checks, and all other forms of office revenue daily.
• Assists with the preparation of office events and functions.
• Processes acceptance, denial, and/or revocation of concealed permits.
• Operates a variety of office equipment such as copy/fax machines and computers.
• Uses common word processing, spreadsheet applications, specialized office software, and applications related to financial and human resources records.

Requirements

• Graduation from High School is required.
• One year of experience in performing clerical duties preferred or an equivalent combination of education and experience.
• Certification in NC DCI courses preferred.

Skills

• Familiarity with Office and County policies and procedures.
• Knowledge of office practices and regulations.
• General knowledge of laws and policies related to law enforcement and gun permit laws.
• Working knowledge of arithmetic and its uses in general office work.
• Ability to use correct grammar, vocabulary, and spelling.
• Ability to communicate effectively in person and by telephone.
• Ability to gather and give basic information and instructions on office programs based on inquiries.
• Ability to learn thorough knowledge of others and organizational programs.
• Ability to be tactful and courteous.
• Ability to gather and compile materials from a variety of sources.
• Ability to use computer-driven word processing, spreadsheet, and file maintenance programs.
• Ability to use judgment in organizing and establishing priorities and work assigned.
• Ability to establish and maintain effective working relationships as necessary by work assignments.
• Ability to compile information based on general instructions.
• Ability to arrange and place records, reports, and files into a proper sequence.
• Ability to establish and maintain effective working relationships with supervisors, employees, and the general public.

Additional Information

May be required to serve during times of disaster. Performs related duties as required.