Administrative Supervisor

About the role

Zumbro Valley Health Center is seeking a dedicated and detail-oriented Administrative Supervisor to oversee the Support Services department, including front desk, Clinical Records, centralized scheduling, payer eligibility, and other administrative functions. The ideal candidate will have strong leadership skills, healthcare administrative experience, and a commitment to accuracy, efficiency, and excellent client service.

Responsibilities

• Hire, train, supervise, and support employees within the Support Services department.
• Establish and manage staff schedules to ensure appropriate coverage and efficient daily operations.
• Oversee Clinical Records processes, ensuring accurate, timely, and organized release of records.
• Oversee centralized scheduling to ensure appointments are scheduled accurately and efficiently while providing excellent service to clients and clinical staff.
• Monitor payer eligibility and insurance verification processes to ensure coverage information is accurate and up-to-date.
• Develop and maintain quality control processes to ensure accuracy in scheduling, clinical records, eligibility, billing, and other administrative functions.
• Identify opportunities to improve workflows, efficiency, and quality across the department.
• Develop and maintain training materials and systems for onboarding and training new employees.
• Monitor and evaluate employee performance, providing ongoing coaching, feedback, and formal performance reviews.
• Recognize employee achievements and address performance concerns proactively and consistently.
• Maintain proficiency in essential Support Services functions to effectively lead, train, and support the team.
• Serve as a backup for departmental staff as needed, ensuring continuity of daily operations during absences or periods of increased demand.
• Collaborate with clinical and administrative departments to resolve issues, improve communication, and support quality client services.

Requirements

• Associate’s degree in business administration or a related field required; Bachelor’s degree preferred.
• Minimum of two (2) years of prior office management experience.
• Knowledge of office operations, scheduling, electronic health records (EHR), billing processes, and insurance payers required.
• Supervisor experience preferred.

About Us

Since 1966, Zumbro Valley Health Center has been serving our community as a non-profit organization. We serve the twelve-county region of Southeast MN and have over 240 employees. We are one of the few providers in the state to offer such an integrative and comprehensive care approach for all children, adults, and families. Our services include Outpatient Psychotherapy and Substance Use, Inpatient Residential Treatment, Withdrawal Management and Detoxification, Housing, Skills-Based Training, Targeted Case Management for adults and children, and more.

Pay

$58,572 - $71,744 per year. Compensation is based on years of experience.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term and Long-Term Disability
• Life Insurance
• Generous Paid Time Off
• 401(k) and Roth 401(k) with Employer Match
• Pet Insurance
• Qualified Employer for Public Service Loan Forgiveness
• Employee Assistance Program (EAP)
• Free Parking & Employee Discounts