Administrative Specialist II / Titling & Licensing Specialist III - 194450

About the role

This position is located in the Rock Hill DMV Branch Office in Rock Hill, SC. The SCDMV values teamwork, commitment, and excellent customer service. The Titling & Licensing Specialist III examines, accepts, prepares, enters, and prints all documents required for issuing drivers' licenses, beginner permits, identification cards, vehicle registrations, license plates, handicap placards, golf cart permits, and titles — including requests for repossessed, abandoned, salvaged, homemade, and rebuilt vehicles.

Responsibilities

• Creates and performs edits of customer name and address fields
• Manages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues, and verifying correct customer numbers
• Processes motor vehicle registration requests
• Researches suspension inquiries, modifies registration credentials, and issues automobile dealership licenses
• Determines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies
• Administers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M, and CDL licenses
• Verifies visual eye screening by physicians' eye statement or SCDMV eye test machine; reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation
• Processes motor voter applications
• Answers customer inquiries pertaining to driver, vehicle, registration, titling, and insurance requirements
• Greets and directs customers to appropriate areas in the office
• Operates camera system to issue credentials, fax machine, SCDMV software, and equipment necessary to assist customers
• Collects all required fees and donations for the Donate Life Fund
• Reconciles and prepares individual daily reports and refund request documents
• Computes vehicle sales taxes and makes weight adjustments to the vehicle record file
• Receives, codes, and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests
• Performs routine maintenance on equipment
• Keeps work area clean, neat, and fully stocked
• Resolves customer problems and inquiries through customer record research
• Manages and maintains transaction payments via cash, credit card, check, or money order
• Maintains records of products and documentation that are issued and destroyed per SCDMV policy
• Performs other related duties as requested by manager, such as IRP/IFTA, LiveScan, and International Customer transactions

Requirements

• High school diploma or equivalent plus clerical experience
• Before being certified to administer CDL knowledge skill tests, must complete a formal CDL test examiner trainer course and examination covering Introduction to CDL Licensing System, Overview of the CDL Tests, Vehicle Inspection Tests, and Knowledge Tests
• Must complete a nationwide criminal background check including fingerprints prior to being certified to administer CDL knowledge skill tests
• Ability to retain knowledge of DMV policies and procedures
• Ability to explain policy and procedure to customers
• Ability to pass New Employee Training and have a working knowledge of the Phoenix System and related hardware
• Ability to work under pressure during peak workload periods
• Reports directly to the Assistant Branch Supervisor; requires regular supervision where the Manager defines actions, work products, and processes
• Work performed in a climate-controlled office setting; requires sitting and/or standing for prolonged periods, walking, and constant talking
• Limited overtime may be required to meet departmental deadlines or to serve all customers
• Must attend required training
• May be required to relocate to an office within 30 miles of home office if business needs require (move cannot exceed 30 miles from current office)
• Must be legally authorized to work in the United States without employer sponsorship

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• Exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household