Administrative Specialist II / Titling & Licensing Specialist III - 192410

About the role

The Department of Motor Vehicles is seeking a Titling & Licensing Specialist to join the SCDMV team at the O'Neill Court DMV Branch Office in Columbia, SC. The agency values teamwork, commitment, and excellent customer service, offering a position that provides the keys to your future.

Responsibilities

• Examines, accepts, prepares, enters, and prints documents required for issuing drivers' licenses, beginner permits, identification cards, vehicle registrations, license plates, handicap placards, golf cart permits, and titles.
• Processes requests for repossessed, abandoned, salvaged, homemade, and rebuilt vehicles.
• Creates and performs edits to customer name and address fields; manages business customer needs (banks, lienholders, insurance companies, dealerships).
• Processes motor vehicle registration requests, suspension inquiries, and automobile dealership licenses.
• Determines service eligibility based on SC legislation and SCDMV policies.
• Administers knowledge tests for Class A, B, C, D, E, F, G, M, and CDL licenses.
• Verifies visual eye screening, reviews applications for fraud, and processes motor voter applications.
• Answers customer inquiries about driver, vehicle, registration, titling, and insurance requirements.
• Greets and directs customers, operates camera systems, fax machines, SCDMV software, and related equipment.
• Collects fees and donations for the Donate Life Fund; reconciles daily reports and refund requests.
• Computes vehicle sales taxes, maintains vehicle record files, and manages transaction payments.
• Receives, codes, and issues receipts for surrendered license plates; performs routine equipment maintenance.
• Resolves customer problems through record research and maintains clean, organized work areas.
• Performs other duties as requested, such as IRP/IFTA, LiveScan, and International Customer transactions.
• The position may require relocation within 30 miles of the home office if business needs arise.

Requirements

• A high school diploma or equivalent plus clerical experience.
• Must complete a formal CDL test examiner trainer course and examination before administering CDL knowledge skill tests.
• Must complete a nationwide criminal background check, including fingerprints, to administer CDL knowledge skill tests.
• Ability to retain knowledge of DMV policies and procedures and explain them to customers.
• Must pass New Employee Training and have a working knowledge of the Phoenix System and related hardware.
• Ability to work under pressure during peak workloads and attend required training.
• The position reports to the Assistant Branch Supervisor and requires regular supervision.
• Tasks are completed in a climate-controlled office setting with prolonged sitting/standing, walking, and constant talking.

Benefits

• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week).
• 15 days of annual leave and 15 days of sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs (optional for temporary employees).
• Employee Assistance Program (EAP) at no cost to employees or their household members.