Administrative Relationship Manager Supervising Associate
About the role
As an Administrative Relationship Manager (Supervising Associate) at EY, you will develop and maintain long-term relationships with Partners, Principals, Managing Directors, and Directors (PPMDDs). You will understand their needs, ensure their satisfaction with our scope of services, and monitor business relationships and operational performance. This role involves collaborating with various stakeholders to achieve business goals and working with nearshore management to optimize administrative support.
Responsibilities
- Build and maintain strong relationships with 450+ PPMDDs to understand their administrative support needs.
- Maintain a professional relationship with local management to foster trust, collaboration, and a partnership mentality.
- Act as the main point of contact for PPMDDs.
- Identify, track, and proactively address potential quality issues or risk exposures.
- Assist with challenging or out-of-scope PPMDD requests or issue escalations.
- Develop and implement strategies to improve administrative processes and enhance efficiency.
- Maintain a comprehensive understanding of company policies and procedures to ensure compliance.
- Resolve administrative issues and conflicts in a timely and professional manner.
- Assist in planning and executing projects requiring administrative support.
- Conduct PPMDD outreach to gather feedback on administrative support experiences.
- Maintain open communication for feedback, updates, and problem-solving, including daily check-ins.
- Collaborate with near-shore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
- Create a knowledge transfer culture within the team.
Skills and Attributes
- Ability to work on complex issues requiring in-depth evaluation of variable factors.
- Judgment in selecting methods, techniques, and evaluation criteria for results.
- Proven experience as an Administrative Relationship Manager, Administrative Manager, Client Relationship Manager, Stakeholder Manager, or similar role.
- Demonstrable ability to communicate, present, and influence stakeholders at all organizational levels.
- Experience delivering client-focused solutions to meet customer needs.
- Excellent listening, negotiation, problem-solving, and presentation skills.
- Strong verbal and written communication skills.
- Attention to detail and strong organizational skills.
- Project management experience.
- Ability to manage multiple tasks in a fast-paced environment.
Qualifications
- Bachelor’s degree in a related discipline or equivalent work experience.
- 6-8 years of relevant experience.
- 3 years of experience managing complex projects and/or direct management of people.
- Proficiency with MS Office (particularly MS Excel), dashboards, and using reporting metrics for data storytelling.
Benefits
- Comprehensive compensation and benefits package, with rewards based on performance.
- Medical and dental coverage.
- Pension and 401(k) plans.
- Flexible vacation policy, allowing you to decide how much time you need.
- Paid time off for designated EY holidays, winter/summer breaks, personal/family care, and other leaves of absence.
Pay
The base salary range for this job in most U.S. geographic locations is $66,700 to $124,700. For New York City Metro Area, Washington State, and California (excluding Sacramento), the range is $80,000 to $141,700. Individual salaries are determined by factors including education, experience, knowledge, skills, and geography.
Schedule
This role follows EY’s team-led and leader-enabled hybrid model. Most people in external, client-serving roles are expected to work in person 40-60% of the time over the course of an engagement, project, or year.