Administrative Relationship Manager Assistant Director - NYC
About the role
The Relationship Manager will be responsible for developing and maintaining long-term relationships with Partner, Principal, Managing Director’s and Director’s (PPMDDs), understanding their needs, and ensuring their satisfaction with our scope of services. The Relationship Manager will have excellent communication skills, a strategic mindset, and the ability to work collaboratively with various stakeholders to achieve business goals.
Responsibilities
- Build and maintain strong relationships with 500 plus PPMDDs to develop a thorough understanding of their administrative support needs.
- Maintain a professional relationship with the service provider to foster trust, collaboration, and a partnership mentality.
- Act as the main point of contact with PPMDDs.
- Identify, track and proactively address potential quality issues or exposures to risk.
- Avoid escalation of challenging or out of scope PPMDDs requests as needed.
- Develop and implement strategies to improve administrative processes and enhance efficiency across the organization.
- Maintain a comprehensive understanding of company policies and procedures to ensure compliance in all administrative interactions.
- Resolve administrative issues and conflicts in a timely and professional manner.
- Assist in the planning and execution of projects and initiatives that require administrative support.
- Conduct PPMDD outreach to obtain feedback on administrative support experience.
- Maintain open lines of communication for feedback, updates, and problem-solving. This includes establishing regular check-ins and being available to address any concerns.
- Working with nearshore and onshore management to identify opportunities for improving service delivery, efficiency, and innovation.
- Create a knowledge transfer culture within the team.
Qualifications
- Bachelor’s degree in related discipline, or equivalent work experience
- 8-10 years relevant experience
- 5+ years managing people
- Experience with MS Office (particularly MS Excel), dashboards and ability to use reporting metrics as a method of story-telling through the data
Skills and attributes for success
- Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.
- Proven work experience as a Relationship Manager, Administrative Manager, Client Relationship Manager, or relevant role.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
- Experience delivering client-focused solutions to customer needs.
- Excellent listening, negotiation, problem solving and presentation abilities.
- Strong verbal and written communication skills.
- Attention to detail and strong organizational skills are essential.
- Project management experience.
- Ability to manage multiple tasks in a fast-paced environment.
Pay
The base salary range for this job in all geographic locations in the US is $91,900 to $171,800. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $110,200 to $195,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
Schedule
We offer a flexible vacation policy where you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.