Administrative Office Coordinator

About the role

Pediatric Partners, a part of the Sevita family, provides comprehensive in-home and clinic-based therapeutic services for infants, children, and young adults. Our teams of compassionate pediatric experts help children with medically complex, developmental, behavioral, educational, or other needs learn the skills they need to thrive. We offer physical, occupational, speech-language and feeding therapy; augmentative and alternative communication; mental health counseling, applied behavior analysis, and early intervention services. As part of Administrative Services, you’ll play an important role in our organization, serving as the first point of contact for patients and families. You will combine exceptional customer service, administrative support, and organizational skills to help ensure a welcoming, efficient, and compassionate experience while supporting our mission of delivering high-quality care.

Responsibilities

• Welcome patients, families, and visitors with a warm, courteous, and professional demeanor while ensuring a positive patient experience
• Perform general administrative and clerical duties, including answering phones, responding to inquiries, filing, scanning, and assisting with other office tasks
• Verify insurance eligibility and benefit information using insurance portals
• Assist families with outstanding account balance payments
• Maintain accurate patient demographic and insurance information using EMR system
• Schedule, reschedule, and confirm patient appointments
• Maintain strict patient confidentiality and safeguard protected health information in compliance with HIPAA regulations
• Electronically score therapy assessments
• Restock office and clinical supplies to support efficient daily operations
• Maintain a clean, organized, and welcoming office environment

Requirements

• High school diploma or GED (required)
• Minimum two years of experience working with insurance companies/portals
• Excellent communication, customer service, and interpersonal skills
• Professional, friendly, and welcoming demeanor with the ability to build positive relationships with patients, families, and coworkers
• Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment
• Self-motivated, dependable, and able to work both independently and collaboratively as part of a team
• Ability to adapt to changing priorities while maintaining accuracy, professionalism, and a positive attitude

Benefits

• Flexible Scheduling – Support a healthy work/life balance
• Competitive Compensation - Including incentive bonuses
• Generous PTO Plan – Vacation, sick, personal float
• Paid Holidays - Celebrate 8 paid holidays per year
• Full Benefits For Employees Working 32+ hrs/wk – Health, Vision, Dental, HSA & FSA Accounts
• Referral Program – Up to $5,000 incentive with a 90-day payout after hire
• Pay on Demand – Access to earned wages on-demand
• 401(k) Savings Plan w/ Company Match - Includes Fidelity resources for retirement planning
• Online Training Platform - Over 1000 training videos supporting professional development
• Employee Recognition and Spotlight Programs – Nominate and shout-out team members
• Perks at Work – Discounts and deals on tax prep, insurance, home mortgages, and more
• Employee Resource Groups – Inclusion Committees, Therapist Mentoring and Support, DE