Administrative Office Coordinator

About the role

Northway Academy, a part of the Sevita family, provides center-based Applied Behavioral Analysis (ABA) services to individuals with Autism Spectrum Disorder and related disabilities. The Administrative Office Coordinator will support the day-to-day operations of the St. Cloud location, working closely with the Program Director and site leadership.

Key Responsibilities

• Provide administrative and operational support to the Program Director and site leadership.
• Aid in the coordination of office and program operations.
• Direct, support, and follow up with staff as needed.
• Assist with employee onboarding, orientation, and required documentation.
• Support HR-related processes, including employee paperwork, attendance, scheduling, performance documentation, and other administrative tasks.
• Help maintain accurate employee and program records.
• Coordinate staff schedules and coverage needs.
• Maintain compliance with required training, documentation, and other regulatory requirements.
• Communicate between site leadership, employees, families, and other departments.
• Identify and address operational concerns, working with leadership to develop solutions.
• Ensure a professional, organized, and welcoming office environment.
• Support audits, licensing requirements, and other regulatory or organizational requests.
• Track and maintain required documentation and deadlines.
• Offer administrative support for meetings, reports, correspondence, and special projects.
• Serve as a resource and support for employees, escalating concerns appropriately.
• Perform other duties as assigned by the Program Director or Area Director.

Leadership & Supervisory Responsibilities

• Provide guidance and direction to employees.
• Follow up with staff regarding expectations, assignments, and deadlines.
• Assist with employee accountability and performance-related follow-up.
• Help leadership communicate and implement policies and procedures.
• Support a positive, professional, and collaborative workplace culture.
• Escalate employee relations or performance concerns to the appropriate leader.

Qualifications

• High school diploma or equivalent.
• Previous supervisory, lead, management, or team coordination experience.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently while also collaborating effectively with leadership and staff.
• Strong attention to detail and ability to manage multiple priorities.
• Proficiency with Microsoft Office and/or other computer-based systems.

Preferred Qualifications

• Associate or bachelor's degree in human services, business administration, psychology, education, or a related field.
• Experience working in a healthcare, behavioral health, human services, education, or similar environment.
• Experience with HR or employee-related administrative processes.
• Experience working with electronic documentation and record-keeping systems.
• Ability to meet the qualifications necessary to enroll as a provider, when applicable.

What We're Looking For

• Organized and dependable.
• Comfortable taking initiative.
• Confident providing direction to others.
• Professional and approachable.
• Able to maintain confidentiality.
• Detail-oriented and solution-focused.
• Comfortable working in a fast-paced environment.
• Interested in growing their leadership skills.
• Committed to supporting staff and the individuals we serve.

Why Join Northway Academy?

This position offers the opportunity to play an important role in supporting both staff and program operations while working closely with site leadership. The Administrative Office Coordinator will have the opportunity to develop leadership skills, gain experience with HR and operational functions, and make a meaningful impact on the success of the program.