Administrative Medical Assistant - Westgate

Location: 4534 West Gate Boulevard, #113, Austin, TX, 78745, United States | Non-Exempt - Full-Time

About the role

Harbor Health is seeking skilled Administrative Medical Assistants (AMAs) to join our growing team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As a critical member of our clinical team, you will help ensure smooth clinic operations while delivering compassionate, member-centered care that aligns with our mission of transforming healthcare through our payvider model.

Responsibilities

Member Experience & Communication

• Greet all patients and visitors in a professional and welcoming manner
• Prepare patients for their appointments and inform them of relevant and required information for their visit
• Provide clear communication to members around the services they are scheduled to receive
• Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise
• Keep the reception and patient waiting areas clean and organized

Administrative & Documentation

• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them appropriately in the practice EMR
• Perform demographic and insurance validation and inform patients of privacy policies and procedures
• Schedule patient appointments and follow-up appointments per established policies and procedures
• Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily
• Other duties as assigned

Clinical Responsibilities

• Collaborate with the clinical team to execute care tasks as ordered by providers
• Deliver care in accordance with each member's individualized care plan
• Perform client intake, collect lab specimens, and administer immunizations
• Chart accurately in electronic medical records (EHR)
• Assist with minor procedures and other supportive functions for the clinical team
• Complete opening and closing tasks each day to prepare for daily clinic operations
• Support the care team to ensure members' needs are met and hand-offs are appropriately conducted

Requirements

• High School Degree or equivalent
• Certified Medical Assistant (CMA) or ability to renew/apply for certification
• Minimum of 3 years of experience in primary care or similar clinical environment
• Current CPR Certification
• Computer proficiency with the ability to enter information in EHR systems and compile reports or data as requested
• Ability to read, write, and speak English
• Excellent customer service and support skills; ability to organize and prioritize workload and meet deadlines
• Effective and professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
• Consistent demonstration of positive, proactive customer service and ethical behavior
• Ability to work effectively as a team member while functioning independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Preferred Qualifications

• Bilingual in English/Spanish
• BLS Certification
• Phlebotomy Certification

Physical Requirements

• Ability to work rotating shifts in a physically demanding, moderate-stress environment
• Exposure to blood, body fluids, communicable diseases, and repetitive motions
• Full range of body motion including handling and lifting clients
• Light to moderate work with 50 lbs. maximum weight to lift and carry
• Ability to reach, bend, stoop, handle objects, talk and/or hear, and see

Benefits

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401k Investment Plan
• Company Equity