Administrative Medical Assistant - Round Rock Northeast

Brief Description

Harbor Health is seeking skilled Administrative Medical Assistants (AMAs) to join their growing team in Round Rock, TX. The clinic utilizes a modern approach to co-create health with its members, focusing on transforming healthcare through a payvider model.

Position Duties & Responsibilities

• Greet all patients and visitors in a professional and welcoming manner
• Prepare patients for their appointments and inform them of relevant and required information
• Proactively communicate unexpected schedule delays to patients and assist with member comfort
• Keep the reception and patient waiting areas clean and organized
• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation
• Perform demographic and insurance validation and inform patients of privacy policies and procedures
• Schedule patient appointments and follow-up appointments per established policies and procedures
• Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily
• Collaborate with the clinical team to execute care tasks as ordered by providers
• Deliver care in accordance with each member's individualized care plan
• Perform client intake, collect lab specimens, and administer immunizations
• Chart accurately in electronic medical records (EHR)
• Absorb minor procedures and other supportive functions for the clinical team
• Complete opening and closing tasks each day to prepare for daily clinic operations
• Support the care team to ensure members' needs are met and hand-offs are appropriately conducted

Required DESIRED PROFESSIONAL SKILLS & EXPERIENCE

• High School Degree or equivalent
• Certified Medical Assistant (CMA) or ability to renew/apply for certification
• Minimum of 3 years of experience in primary care or similar clinical environment
• Current CPR Certification
• Computer proficiency with the ability to enter information in EHR systems and compile reports or data as requested
• Ability to read, write, and speak English
• Excellent customer service and support skills; ability to organize and prioritize workload and meet deadlines
• Effective and professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
• Consistent demonstration of positive, proactive customer service and ethical behavior
• Ability to work effectively as a team member while functioning independently with sound judgment
• Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships
• Bilingual in English/Spanish (preferred)
• BLS Certification (preferred)
• Phlebotomy Certification (preferred)

Physical Requirements

• Ability to work rotating shifts in a physically demanding, moderate-stress environment
• Exposure to blood, body fluids, communicable diseases, and repetitive motions
• Full range of body motion including handling and lifting clients
• Light to moderate work with 50 lbs. maximum weight to lift and carry
• Reach, bend, stoop, handle objects, talk and/or hear, and see

What We Offer

• Competitive salary and incentives
• Generous PTO
• 10 paid holidays
• Medical, Dental, and Vision Insurance
• 401k Investment Plan
• Company Equity