Administrative Medical Assistant - Bilingual Spanish

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for an Administrative Medical Assistant in Victorville, CA.

About the role

Administrative position responsible for all duties and responsibilities assigned to front office staff. Must provide excellent customer service in a non-judgmental, empathetic manner.

Responsibilities

• Adhere to agency’s policies, procedures and protocols, including completing agency, regional and/or state certification requirements.
• Adhere to affiliate goals and policies on professionalism, wait time in-clinic and addressing client complaints.
• Participate in health center efforts to achieve established goals for productivity and revenue cycle.
• Greet patients, answer phones, refer calls, and schedule appointments.
• Prepare charts, check for completeness, errors, signature, and appropriate assembly.
• Input and update computer patient data accurately and maintain patient records.
• Assess client finances, including verifying insurance, health plan authorization, Medi-Cal cards with picture ID, and collecting fees per agency guidelines.
• Complete appropriate financial forms, obtain signatures per agency policy, and collect donations and patient satisfaction surveys.
• Complete related financial/statistical paperwork for clients.
• Monitor clinic flow and schedule appointments for family planning services, including contraceptives and abortion services.
• Perform clerical and administrative duties as required by manager.

Core Competencies

• Welcoming: Anticipates customer requirements, prioritizes satisfaction, handles problems efficiently, and maintains a pleasant, positive, and professional approach.
• Equitable: Creates equitable access and opportunity through education, inclusive behavior, elevating others’ voices, and fostering honest conversations.
• Confidential: Respects and protects patient, employee, and vendor information, following all policies and laws for privacy.
• Accessible: Available, approachable, open-minded, and respectful of others’ time and commitments.
• Respectful: Values diversity, treats everyone with dignity, and demonstrates courtesy.
• Empathetic: Demonstrates understanding of others’ feelings, attitudes, and reasoning with patience and flexibility.

Requirements

• High school diploma or equivalent education plus experience.
• 1-3 years of continued job experience.
• Healthcare or general receptionist experience.
• Bilingual Spanish (reading, writing, and speaking) required; proficiency will be tested prior to offer.

Benefits

• Medical, dental, and vision coverage for you and eligible dependents.
• Life insurance and long-term disability.
• Benefits coverage starts after one full month of employment.
• Generous vacation, sick, and holiday benefits.
• 401(k) matching contributions.

To view our detailed benefits guide, visit www.pposbccareers.org.

Pay

Minimum salary range: USD $25.00/hour.

Schedule

4/10 work week, including one weekend day.