Administrative Liaison - General Practice

About the role

We are seeking an experienced Client Service Representative to join our General Practice team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments, including coordinating surgical discharges and follow-ups.
• Outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Qualifications

• Experience in a customer service or administrative role.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of veterinary practices and pet care.
• Basic computer skills, including proficiency with Microsoft Office.

Benefits

• 401(k) with matching
• Dental insurance
• Employee pet discount
• Access to the exceptional care of our veterinarians and specialists
• Health insurance
• Paid time off
• Penn Foster Program Discounts
• VetGirl Subscription Discount
• Fear Free Certification Sponsorship

Pay

Pay commensurate with experience in the range of $18-$21 per hour.

Schedule

• 6, 8 or 10 hour shifts available
• Some holidays required
• Some weekend hours required