Administrative Lead

About the role

Capital Vacations is seeking an organized, dependable, and customer-focused Administrative Lead to support our Myrtle Beach Sales Administration team. This position serves as a hands-on lead for our administrative operations, helping oversee daily workflow, support team members, resolve guest concerns, maintain accurate reporting and schedules, and ensure the department operates efficiently. The ideal candidate is comfortable taking initiative, solving problems, and working in a fast-paced, guest-facing environment.

Responsibilities

• Provide day-to-day leadership and support to administrative team members
• Assist with Tour Reception, Gifting, Front Desk, and other sales-site administrative functions as needed
• Maintain department schedules, gift lists, and daily/weekly reporting
• Monitor staffing levels and help coordinate coverage based on business needs
• Communicate new policies, procedures, and operational updates to the team
• Assist with training and monitor team member proficiency
• Resolve guest questions and concerns professionally and discreetly
• Partner with department managers to address operational needs and issues
• Help maintain a positive, organized, and efficient environment for guests and team members

Requirements

• High school diploma or GED required
• 2+ years of customer service experience
• Experience leading a team of 3 or more
• Strong communication, organization, and problem-solving skills
• Ability to multitask and remain composed in a fast-paced environment
• Dependable, professional, and comfortable taking initiative
• Working knowledge of Microsoft Word, Excel, PowerPoint, and general computer systems
• Ability to maintain confidentiality and handle sensitive situations professionally
• Flexible availability, including weekends, holidays, and variable shifts

Pay

$20.00 per hour

Schedule

Full-Time | On-Site | Weekends & Holidays Required