Administrative Director - Ophthalmology

About the role

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina. Job location: Department of Ophthalmology – 2351 Erwin Road. The Division Administrative Manager provides overall administrative oversight and coordination of a variety of business related functions as they pertain to finance, clinical management, staffing and staffing development, education, and research.

Responsibilities

• In conjunction with the CAO, Finance, Performance Services, and other appropriate entities create a divisional budget, prepare reports and analyses including clinical dashboards, sectional funds balances, fellowship funds balances, gifts, DME.
• Present these reports to the Division Chief and division faculty, as appropriate, on a regular basis.
• In partnership with Finance Director and CAO, conduct 1:1 annual review meetings with faculty within supported divisions.
• Work with Ambulatory Operations Director, and respective Practice Administrators, to understand and facilitate operational efficiencies for locations where the division has clinical involvement.
• Provide feedback and insight regarding expansion and strategic planning, for both the division and department clinical enterprise.
• Work with the Revenue Manager to understand/interpret reports, identify trends, and understand rationale behind them.
• Facilitate communication between Revenue Manager and the Chief/divisional faculty to ensure understanding of billing processes, charges, receipts, etc.
• In locations where administrative and clinical support coexist, work with clinic leadership to promote and ensure regular, consistent teamwork among the two groups in support of faculty clinical practice.
• Maintain communication with marketing/communications liaisons to understand Duke Health marketing initiatives and how they pertain to division/department growth/accessibility and a positive patient experience.
• Along with Duke Health Access Services and the Clinical Operations team, identify creative and sustainable ways to overcome barriers in an effort to provide optimal access for patients (right provider, right time, and right