Administrative Director, Hematology, Blood & Marrow Transplant, Cellular Therapy

Job Summary

Manages the operations of healthcare practices(s) to include fiscal, human resources and practice management operations. Under the general supervision of the Director of Operations for HBC (Hematology, Blood & Marrow Transplant and Cellular Therapy), Parnassus Infusion Center. The Administrative Director will work independently and have primary responsibility for the supervision of administrative staff and shared oversight for the medical assistant and nursing staff.

About the Role

The Administrative Director must have the ability to perform and prioritize multiple tasks and work well with staff, patients and providers. A high degree of independence, initiative, assertiveness, and diplomacy are necessary in dealing with faculty, staff and patients in a complex environment.

Responsibilities

• Implements and monitors the financial process for a comprehensive view of current and forecasted clinic performance, to include revenues, costs, industry trends and reimbursements. Includes oversight of revenue cycle activities for practice(s) (e.g. authorizations, HAR accuracy and creation, RFI management, denial trending, etc.)
• Develops proposals for capital equipment and projects as well as tracking the return on investment in sponsored initiatives.
• Manages value improvement initiatives and is accountable for any budget discrepancies in expense, FTE, or volumes.
• Actively participates in annual budgeting for program and 10 year plan projections.
• Utilizes current trends in clinical practice patterns along with market trend data to help project evolving changes impacting operations and the budget.
• Directs the clinical, operational, quality and IT functions and staff. Recommends, executes and implements allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services.
• Implements quality improvement systems. Ensures compliance with internal policies and external regulations.
• Researches and prepares proposals for facilities expansion, satellite and affiliate development, construction, space planning, capital equipment requests, and staffing needs for practices as well as special programs (e.g. destination programs).
• Accountable for execution of said proposals and programs.
• In collaboration with Infusion, Radiology, Lab, Pathology, Radiation Oncology and Inpatient nursing unit directors and physician leaders, works to improve coordination of services to Cancer patients throughout their spectrum of care at UCSF. Collectively, leads staff and physician participation in continuous performance improvement initiatives targeted towards improved clinical outcomes, increased operational efficiencies and improved patient service through the health system.
• Responsible for employee recruitment, performance evaluation, progressive discipline recognition, engagement and staff development. Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level. Contributes as a leader and team member to enhance provide engagement and quality of life in the clinical practice environment. Responsible for successful onboarding of all new staff and providers and offboarding, specifically ensuring clinical follow up for patients when providers depart and follow through on pending clinical information (e.g. ensuring in basket results are reviewed for other clinical members of the team).
• Research, develop and recommend internal policies, procedures and technology options for identifying, eliminating or mitigating risk management issues within the practice(s).
• Promotes a workplace culture with a focus on meeting or exceeding patient service standards. Develops an environment that encourages creativity, efficiency, engagement, quality of care, safety, and innovations in operations.
• Using LEAN methodology, implements processes and metrics to assure viability of existing programs and practice patient and staffing patterns, and optimize productivity, Recommends operational performance improvements that impact marketability and service. Researches models of care delivery and operational excellence to influence recommendations for improvement. Capitalizes on IT resources to improve efficiency when applicable. Prepares and presents recommendations at the committee level as needed to secure financial resources and buy in by stakeholders (e.g. CTG, AARC, Ambulatory Super Users, etc.)
• Affirms internal policies and external regulations are followed in regards to billing and coding practices and cash handling.
• Works closely with clinical research team to ensure alignment of collective goals and seamless operational impact. Acts as clinical operations expert by guiding, mentoring, and training research staff on workflows, IT, and practice operations at the point of intersection between research and clinical operations.
• Acts as content expert and “go to” resource for complex initiatives including project management on behalf of the Cancer Center team (e.g. IT, software implementation, customer service, new design and construction projects, etc.)
• May cover other practices or programs as needed and when requested.

Qualifications

• Bachelor's degree in related area and / or equivalent combination of experience / training.
• Minimum of 3 years overall experience in related field.
• Clinic / center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
• Proven ability to organize, manage multiple priorities, and delegate and delegate work functions efficiently.
• Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
• Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.
• Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.
• Minimum of 3 years overall experience in related field.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service have prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values . In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here . Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html