Administrative Council Services Coordinator

External Description

The Air Line Pilots Association, International (ALPA), the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world (representing over 80,000 pilots at 42 U.S. and Canadian airlines), seeks a Council Services Coordinator for our Tysons (McLean), Virginia office.

About the Role

Council Services Coordinators (CSCs) provide direct service and assistance to local council representatives and officers, handling tasks such as planning meetings and events, processing council correspondence, coordinating artwork, purchasing requests, and facilitating other administrative requests to ensure the success of the elected officers they support.

Responsibilities

• Provide primary support for elected officers who do not have out-based staff and guide out-based staff who may need assistance.
• Ensure a smooth flow of communication from council representatives to their members, with MEC officers, and provide contact with appropriate Association staff.
• Establish and maintain accurate and complete records and respond to events and situations as they arise, representing the pilots and ALPA with a professional demeanor.
• Resolve conflict and handle difficult situations constructively and diplomatically.

Requirements

• High school diploma or equivalent combination of education and experience, with some post-secondary education and/or college course work preferred.
• Minimum of two years working with computer systems in a business environment required.
• Customer/member service experience strongly preferred.
• Software: Microsoft Word, Outlook, and Excel.
• Ability to work independently, without close supervision, and provide administrative solutions to various issues as they arise.
• Strong attention to detail and organizational and follow-through skills with the ability to handle multiple detailed tasks simultaneously while under deadline pressure.
• Strong interpersonal and communication skills, oral and written.
• Able to work flexible schedule on short-notice as needed.

Qualifications

• Constantly operates a computer/smartphone/tablet.
• Sit, stand, bend, reach, and move about the office and the local metropolitan area.
• Moves, raises, reaches, and retrieves binders, boxes, and files up to ten (10) pounds (lbs.).
• Occasionally moves, raises, reaches, and retrieves luggage and/or boxes weighing as much as 50 lbs. (Assistance may not always be available).

Skills

• Microsoft Word, Outlook, and Excel.
• Independent problem-solving and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to handle sensitive and confidential information.

Benefits

• Competitive salaries with terrific benefits, including a 401k plan with non-elective employer contribution of 11% plus 3% contribution into a Market-Based Cash Balance Plan after 180 days of employment.
• Generous health care benefits on day one – Aetna PPO Plan, Aetna High Deductible Health Plan, and a Kaiser HMO Plan (where available), which includes coverage for medical, dental, and vision benefits for the employee, their spouse, and/or dependent children.
• 15 days paid vacation and 13 holidays per year plus 2 volunteer days per year;
• Generous sick and bereavement leave;
• Competitive parental leave;
• Company-paid coverage for long term disability, life insurance, and accidental death & dismemberment;
• Flexible Spending and Health Savings accounts;
• Retiree health plan and a retiree health account (retiree HRA).
• Funds in the retiree health account can be used to pay for eligible medical expenses in retirement;
• Education Assistance Program that reimburses 100% of eligible expenses;
• Optional benefits include a legal plan, supplemental life insurance, college 529 plan, pet insurance, long term care insurance, and qualified transportation fringe benefits (where available);
• Partial remote work opportunities are available after six months of service.

Pay

PROJECTED ANNUAL SALARY RANGE: $53,352.00 – $71,760.00

Schedule

Not specified