Administrative Coordinator Chief Health Office

About the role

The Athletic Training Department in Boston University's Student Health Services is recruiting an Administrative Coordinator to join our collaborative team of healthcare providers. Our department provides athletic training services to students who participate in varsity sports, university-sponsored club sports, and Military Education's Reserve Officer Training Corps.

Our Why & How

Our Why: Collaborate to improve the lives of those we work with by advocating for goal-driven and impactful healthcare within our community.

Our How: We achieve our Why by focusing on: patient-centered care, quality improvement & quality assurance; interprofessional collaboration; personal & professional growth; and professional excellence.

Our Commitments: Listen first; Lead by example; Care for ourselves so we can care for others; Make data-informed decisions; Value individual differences.

Department context

Athletic Training is one of five departments within Student Health Services, which also includes Primary Care, Counseling & Psychiatric Services, Survivor Advocacy, Response & Prevention, and Health Promotion & Prevention. We share an electronic medical record among the departments. Our department includes a robust team of athletic trainers, a physician medical director, several team physicians, and dedicated administrative support professionals who work collaboratively to coordinate care. We provide a supportive work environment that values your well-being as much as your professional achievements, achieved through our organizational structure within Student Health Services and our medical model approach to coordinating care for the populations we serve.

Responsibilities

• Manage departmental operations, communications, and administrative processes.
• Support patient services through referral management, scheduling, insurance authorization processes, and communication with internal and external healthcare providers.
• Manage administrative planning and logistics for meetings, events, recruitment activities, onboarding processes, and departmental projects.
• Maintain departmental records, databases, calendars, compliance documentation, and operational tracking systems.
• Support financial, purchasing, inventory, and resource management activities.
• Serve as a liaison among patients, healthcare providers, university departments, vendors, and community partners.
• Assist with departmental quality assurance, compliance, and reporting activities.
• Supervise and train work-study and student employees, including assigning work, providing direction, evaluating performance, and addressing performance concerns.
• Support the delivery of efficient, patient-centered healthcare services for the populations served by the Athletic Training Department.

Required qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Three to five years of progressively responsible administrative, healthcare, higher education, or related experience.
• Excellent organizational, communication, and customer service skills.
• Demonstrated ability to manage multiple priorities and maintain attention to detail.
• Proficiency with Microsoft Office Suite and database management systems.

Preferred qualifications

• Experience working in healthcare, higher education, athletics, or student services.
• Experience managing healthcare referrals, insurance authorizations, or patient services.
• Experience managing schedules, events, or complex administrative processes.
• Familiarity with electronic medical record systems and healthcare compliance requirements.
• Experience supervising student employees.

Performance expectations

• Excellent written and verbal communication skills
• Excellent organizational and project management skills
• Ability to manage multiple competing priorities
• Ability to establish and maintain effective working relationships
• Demonstrate attention to detail and accuracy
• Ability to use technology and information systems effectively
• Comply with University and department policies and procedures

Benefits

• Competitive salaries
• Vacation, retirement, health, dental, and vision plans
• Tuition remission
• Professional development opportunities

At Student Health Services, we are committed to diversity, equity, inclusion, and justice in all aspects of our work, including our organizational structure, workplace culture, and care for the students we serve. We strive to foster an environment where everyone's identities, needs, and experiences are valued, appreciated, and accepted.