Administrative Coordinator - 815 Residential Services

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive services, and build a foundation for lasting recovery. Residential programs run 24/7 and include individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, medication support services, and crisis intervention.

About the Role

815 Buena Vista West in San Francisco is an alcohol rehab program providing substance abuse treatment, detoxification, and a halfway house or sober living home with residential short-term and long-term treatment. The program supports dual diagnosis or persons with co-occurring disorders, persons with HIV or AIDS, gays and lesbians, seniors or older adults, pregnant or postpartum women, women, men, and criminal justice clients.

The Administrative Coordinator is responsible for clerical and administrative support for the SFDMC 3.5, 3.1, and withdrawal management pay source, provides high-quality customer service, and ensures that the administrative and compliance needs of the SF-DMC contract are met in alignment with agency policies and procedures.

Responsibilities

• Administrative Responsibilities:
  • Provides clerical support, including data entry, typing, copying, and other responsibilities.
  • Fills out forms, files, and updates logs.
  • Responsible for stocking supplies and dispensing mail.
  • Greets visitors and directs them to destinations.
  • Resolves problems with facility equipment (e.g., telephones).
• Treatment Setting Responsibilities:
  • Performs periodic house runs and monthly fire drills to ensure and maintain the safety and security of the facility.
  • Documents client updates and incidents in the facility log daily and/or Welligent.
  • Performs crisis intervention and communicates with the treatment team as unforeseen situations arise.
  • Attends all required trainings and meetings.
  • Trains facility staff in Health and Safety procedures.
• NEXUS Responsibilities:
  • Oversees NEXUS, including training and evaluating clients assigned to the program.
  • Coordinates with the Food Services department and the Supervising Care Coordinator to assign job functions to clients.
• Documentation Responsibilities:
  • Documents and accurately distributes client money and maintains the resident fund according to agency policies and procedures.
  • Keeps accurate records of these funds.
• Performs other duties as assigned.

Requirements

• Education, Experience, and Credentials:
  • High school diploma or equivalent; Bachelor’s degree preferred.
  • 2 years’ experience in an administrative role.
  • Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
• Knowledge and Skills:
  • Strong proficiency with Microsoft Office applications and internet applications.
  • Excellent verbal, written, and interpersonal skills.
  • Integrity to handle sensitive information in a confidential manner.
  • Excellent organizational skills and ability to multitask and juggle multiple priorities.
  • Ability to work cooperatively and effectively as part of an interdisciplinary team and independently assume responsibility.
  • Ability to work within a frequently changing project scope while maintaining overall direction and structured priorities.
• Competencies:
  • Administrative Proficiency: Expertise in performing clerical tasks such as data entry, filing, updating logs, and maintaining accurate documentation in compliance with organizational policies.
  • Attention to Detail: Precision in handling and documenting client updates, facility logs, and resident funds to ensure accuracy and compliance.
  • Customer Service Excellence: Ability to provide high-quality customer service by professionally greeting visitors, resolving equipment issues, and responding to client and staff needs.
  • Organization and Time Management: Skill in managing multiple responsibilities, such as coordinating tasks with the NEXUS program and maintaining timely updates to records and supplies.
  • Safety and Security Awareness: Capacity to perform house runs, conduct fire drills, and train staff on Health and Safety procedures to ensure a safe treatment environment.
  • Communication Skills: Strong verbal and written communication abilities for documenting incidents, training staff, and coordinating with treatment teams and departments.
  • Problem-Solving: Capability to address and resolve unforeseen issues, such as equipment malfunctions or crises, while maintaining composure and efficiency.
  • Compliance Knowledge: Understanding of policies and procedures related to facility operations, SF-DMC contract requirements, and resident fund management.
  • Team Collaboration: Effectiveness in working with multidisciplinary teams, including Food Services and Care Coordinators, to ensure smooth operations and client support.
  • Training and Supervision: Ability to train facility staff and clients, particularly in Health and Safety protocols and NEXUS program tasks, while providing ongoing evaluation and guidance.
• Bilingual in SF county threshold languages preferred.
• Qualified candidates with arrest and conviction records will be considered for employment.
• Must be capable of obtaining and maintaining a satisfactory background check.
• Must be capable of meeting health screening and tuberculosis testing requirements.
• Must be capable of maintaining credential requirements.
• Must be capable of meeting the program and funder requirements.

Physical Requirements

• In an 8-hour workday, the employee is required to perform work:
  • Sitting: 4 hours
  • Standing: 2 hours
  • Walking: 2 hours
  • Driving: Rarely
• In an average month, the employee must travel out of town: Never.
• In an 8-hour workday, the employee must: Not at all Occasionally (1/4-2½ hrs.) Frequently (2½-5½ hrs.) Continuously (5½-8 hrs.) Bend/stoop ☐ ☒ ☐ ☐ Climb ☐ ☒ ☐ ☐ Reach above shoulder level ☐ ☒ ☐ ☐ Kneel ☐ ☒ ☐ ☐ Balance ☒ ☐ ☐ ☐ Push/pull ☐ ☒ ☐ ☐ Squat ☐ ☒ ☐ ☐ Crawl ☐ ☒ ☐ ☐ Crouch ☐ ☒ ☐ ☐ Lift* ☐ ☒ ☐ ☐ Carry** ☐ ☒ ☐ ☐
  • *Usual number: 5 lbs, Maximum number: 20 lbs
  • **Usual number: 5 lbs, Maximum number: 20 lbs
• Job requires:
  • Working at heights: No
  • Operating heavy machinery: No
  • Operating desk machines: Yes (Computer, fax, printer, phone)
  • Precise manual dexterity: Yes (Ability to precisely and accurately transmit written data, input data)
  • Exposure to extreme heat, cold, humidity: No
  • Exposure to dust, fumes, gases, chemicals: No

Schedule

Sunday–Thursday, 9:00 AM–5:30 PM

Benefits

• Robust benefits package, including PTO and 15 paid holidays.
• Commuter benefits and retirement plans.
• Eligibility for public loan forgiveness programs.
• Training and professional development opportunities.
• Work with mission-driven, compassionate colleagues.