Administrative Communications Specialist

About Us

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise: those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. Our mission, "We Improve Lives," empowers us to serve the greater good and make a difference in our world. Our cooperative structure creates a cycle of mutual assistance toward the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have extensive financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff build on their existing strengths and further their careers at BHFCU.

Responsibilities

• Provide complex and confidential administrative support, conduct research, and draft communications in support of the Chief Administrative Officer (CAO), VP Human Resources, and members of the Administration team.
• Assist the Chief Administrative Officer (CAO) with the daily administration of assigned areas.
• Conduct research on a variety of topics, summarize findings, and draft recommendations.
• Serve as departmental liaison with other departments as required.
• Arrange and organize meetings that impact the CAO or as requested by Administration team leaders.
• Coordinate events for Leadership, volunteers, and staff to foster employee engagement.
• Plan, prepare, and manage the budget for events, communicating with stakeholders as needed.
• Participate in the monthly board book preparation process and serve as backup for the Executive Assistant, working with Leadership and volunteers as needed.
• Coordinate, organize, and process the flow of information among department staff and interdepartmentally, ensuring necessary follow-through.
• Generate correspondence and documents for the Chief Administrative Officer and others as requested.
• Draft organizational communications and create presentations as needed.
• Participate in meetings to take minutes and ensure necessary follow-up occurs.
• Analyze and prepare statistics and production reports.
• Prepare monthly reports and documents for Board meetings.
• Coordinate the board mailing process with the Executive Assistant.
• Work with department staff and other CU staff to coordinate travel and Credit Union vehicle arrangements.
• Assist with research on credit union trends, construction plans, branch technology, advocacy, and other areas as directed by the CAO.
• Maintain procedures applicable to all Administration Departments.
• Attend meetings as requested and perform duties as Recording Secretary.
• Establish and maintain official documents.
• Perform other duties as assigned by the CAO.

Requirements

• Advanced knowledge of business English, spelling, grammar, composition, and arithmetic.
• Advanced knowledge of business writing and communication.
• Knowledge of credit union rules, products, services, regulations, and procedures.
• Knowledge of credit union philosophies, techniques, and practices, and its interrelated functions.
• Extensive knowledge of personal computers and related software programs.
• Ability to understand and follow moderately complex written and oral instructions.
• Ability to independently manage workload and multiple deadlines.
• Ability to conduct research and propose solutions to the CAO.
• Ability to express oneself clearly and concisely, both verbally and in writing.
• Ability to interact positively with management, volunteers, coworkers, and the public to promote teamwork and maintain a positive attitude under pressure.
• Ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality.

Qualifications

Education/Experience

• Two-year college level of language, math, and reasoning skills.
• Three years’ experience in a related field with equal responsibilities.
• Advanced skills/experience in business writing and communications are required.
• Formal training should be supplemented with continuing education.

Skills

• Vision: Ability to read and interpret data.
• Speech/Hearing: Ability to communicate verbally and in writing with Leadership, staff, members, and vendors.
• Manual Dexterity: Ability to perform necessary computer-related input.
• Physical Mobility: Limited mobility required.

Working Conditions

Material and Equipment Involved

• Personal Computer
• Presentation Aids
• Signature Pads
• WebEx
• Tablet and Mobile Devices
• PA Sound System
• Video Recording Devices
• Scanners
• Projectors and Screens
• Photocopy Machine
• Various Software Applications (Microsoft Word Suite, Salesforce)
• Cash Dispatch Machine/Cash Recycler

Work Environment/Physical Activities

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs.
• Capable of climbing/descending stairs in emergency situations.
• Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
• Must be able to routinely perform work on a computer for an average of 6-8 hours per day.
• Must be able to work extended hours when required or requested by management.
• Capable of regular, reliable, and timely attendance.
• Routinely perform work indoors in a climate-controlled shared work area with moderate noise.
• Occasional travel to BHFCU’s branch locations or attendance at community events may be required.

Mental and/or Emotional Requirements

• Perform job functions with supervision and work effectively either on your own or as part of a team.
• Read and carry out various instructions and follow oral instructions.
• Speak clearly and deliver information in a logical and understandable sequence.
• Perform basic mathematical calculations with extreme accuracy.
• Deal calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside the organization.
• Demonstrate the highest levels of customer service and discretion when dealing with the public.
• Perform responsibilities with composure under the stress of deadlines, requirements for extreme accuracy, and/or fast pace.
• Effectively handle multiple, simultaneous, and changing priorities.
• Exercise the highest level of discretion on confidential matters.