Administrative Clerk

Full-time, benefited position working 80 hours per two-week pay period. Days of work are Monday through Friday with no nights, weekends, or holidays.

Responsibilities

• Answers the department phone
• Meets and greets patients
• Assists patients with questions on their statements
• Takes payments towards accounts over the phone or in person
• Afternoon deposit collections
• Keys charge tickets
• Manages CRNA charge queue
• Works closely with Credentialing/Enrollment Specialist to ensure timely enrollment and responses to insurance requests
• Performs provider enrollment, working closely with professionals to fill out numerous enrollment forms while keeping information confidential
• Communicates with insurance companies regarding the status of enrollment
• Performs all re-enrollment activities for all providers
• Monitors that the enrollment processes correctly
• Contacts insurance companies if claims begin denying due to enrollment issues and fixes those problems
• 90-day revalidation of provider rosters for insurance companies
• CAQH 90-day updates and requests for information
• Enters Billing group NPI
• Handles Sanford IT tickets
• Performs other related duties as assigned or requested

Requirements

• Completion of high school education
• Minimum typing speed of 50 wpm
• One year of clerical experience with knowledge of computer and 10-key
• More than three months of progressively more responsible experience required
• Two months of on-the-job training
• Punctual and regular attendance

Skills

• Gather and interpret data for data entry
• Diagnose common computer error situations
• Good organizational skills
• Independent judgment with moderate consequences of errors
• Social sensitivity and effective communication with public contact and co-workers
• Compliance to behavior standards
• Ability to concentrate amid distractions and think clearly under pressure
• High level of mental/visual effort
• Speak and write the English language in an understandable manner
• Good general health and emotional stability
• Visual acuity necessary for performing routine procedures

Working Conditions

• Works in well-lit office with some inconvenience caused by crowded work area
• Area subject to temperature discomforts and noise
• May be required/requested to work on shifts other than the one for which hired
• Participates in and complies with JRMC Safety Management Program
• Maintains knowledge of and observes Standard Precautions
• Practices aseptic techniques whenever appropriate
• OSHA Job Classification: Category II (Employee does not have exposure to bloodborne pathogens)

Physical and Sensory Effort

• Occasional movement of computer paper and forms up to 45 pounds
• Occasional reaching, stooping, bending, kneeling, and crouching
• Constant sitting required to perform the major responsibilities of this job

Physical Requirements

• Visual Observation: Continuously
• Standing: Occasionally
• Walking: Frequently
• Sitting: Frequently
• Hands and Finger Dexterity: Continuously
• Reaching with Hands and Arms: Occasionally
• Climbing: Occasionally
• Stooping/Kneeling/Crouching/Crawling: Occasionally
• Hearing/Listening: Continuously
• Tasting or Smelling: Never
• Working Inside: Continuously
• Working Outside: Never
• Working in Extreme Heat: Never
• Working in Extreme Cold: Never
• Working with Hazardous Materials: Occasionally
• Noise: Occasionally
• Working in Dirt/Dust: Never
• Driving: Never
• Lifting/Carrying/Pushing/Pulling:
  • Up to 10 pounds: Occasionally
  • Up to 25 pounds: Occasionally
  • Up to 50 pounds: Occasionally
  • Up to 75 pounds: Never
  • Up to 100 pounds: Never
  • Over 100 pounds: Never

A comprehensive background check and drug screening will be conducted as a condition of employment for this role. A urine drug screening is required for all positions and must be completed within 30 days of the date of hire.