Administrative Claims Specialist

About the role

This is a customer-facing position responsible for the research and resolution of claims, customer disputes, and deductions for Interface Americas. You will collaborate with customer service, sales, manufacturing, warehouse, finance, and credit/collections teams to resolve claims efficiently and effectively.

Responsibilities

• Resolve disputed items in a timely manner
• Communicate daily with customers, sales force, carriers, and internal departments
• Analyze and research orders to determine the reason, cause, and responsibility of claim issues
• Send reship requests when required to resolve claims
• Keep customer account information up to date and ensure proper approval is received and recorded for accommodations
• Scan all credit/debit-related documents for auditors
• Process and record all return material authorizations and schedule pickups for returns
• File freight claims with carriers and follow up until resolution
• Process claims for labor and issue credits and debits
• Offset credits/debits/invoices and cash on receivable
• Maintain daily logs of all credits and debits issued
• Maintain acceptable DSO of disputed receivable/aging
• Run and review daily taxable open order report and remove tax on open orders
• Maintain and update Vertex System and Sales Tax Certificates for state auditors
• Maintain all Service Fee Requests and Approvals
• Maintain all SOX compliances
• Maintain good housekeeping and comply with safety rules and environmental regulations
• Be aware of departmental Material Safety Data Sheets (MSDS)
• Cross-train on all duties within the department
• Perform other duties as assigned

Requirements

• High school diploma or equivalent required
• Prior office experience preferred
• Strong analytical skills and ability
• Good verbal and written communication skills
• Previous claims experience is preferred
• Proficiency in Outlook, Excel, AS400, and JD Edwards is preferred
• Knowledge of Interface Customer Service, Planning, and Shipping processes preferred
• Ability to multitask and prioritize
• Detail- and note-oriented
• Ability to work without supervision and make decisions
• Ability to work well with others in a tight team environment

Work Environment

Office environment with a hybrid weekly schedule (3 days in office/2 days remote) once fully trained.