ADMINISTRATIVE ASST

Essential Job Functions

• Communicate effectively with patients, families, caregivers and staff either face-to-face or by telephone.
• Answers incoming calls and forwards or refers to appropriate staff member or take a message if person is unavailable.
• Triage patient/family telephone calls to clinical staff.
• Maintains confidentiality of all patient information.
• Complete routine reports and new assignments in an accurate and timely manner.
• Affords support for the Referral and Admissions Team by completing referrals and communicating with them.
• Affords assistance in entering data into the appropriate tracking systems.
• Affords assistance in the process of putting together medical records or other packets.
• Affords assistance in the filing of open and closed medical records as needed.
• Affords assistance in stocking in-coming office supplies and medical supplies as needed.
• Affords assistance in sending, receiving and monitoring faxes for all staff.
• Provides back-up or assistance to other administrative staff when needed.
• Tracks patient certifications and monitors RN recertification assessments.
• Affords assistance to the Admissions Office with referrals.
• Affords assistance in admission, transfer, death and discharge communication.
• Tracks and orders printed materials.
• Affords assistance with the survey process and data upload.
• Affords assistance in preparing patient documentation as needed.
• Affords assistance with verification & documentation of patient insurance information.
• Affords assistance in archiving records as needed.
• Affords assistance with processing payroll as needed.
• Enters invoices from supply delivery vendors in Allscripts.
• Performs other duties as assigned.

Qualifications

• Minimum of two (2) years of experience as an Administrative Assistant.
• Experience in accounts payable.
• High school diploma or equivalent required.
• One (1) or two (2) years of business college preferred.
• Demonstrates good written and oral communication skills and public relations skills.
• Understands medical terminology.
• Strong computer skills.
• Ability to work with office technology, such as copier, printer, fax, scanner, telephone.
• Must be able to handle multiple tasks and meet deadlines and possess excellent organizational skills.