Administrative Associate III

Key Responsibilities

• Cook up supplier onboarding through Ivalua, ensuring all documentation is completed accurately.
• De‑escalate frustrated suppliers and provide clear guidance via chats and emails.
• Host office hours to answer supplier questions and facilitate screen sharing.
• Troubleshoot technical or procedural hurdles and collaborate with data stewards to resolve issues.
• Escalate non‑responsive suppliers to buyers and internal approval groups as needed.
• Maintain real‑time tracking dashboards and update metrics on supplier pipeline status.
• Communicate onboarding progress to buyers, program managers, and external suppliers.
• Ensure compliance with required documentation and regulatory requirements.
• Maintain a regular work schedule and adapt to hybrid or remote arrangements.
• Build and sustain effective relationships across departments and business units.
• Perform additional duties as assigned.

Qualifications

• Exceptional customer service experience with demonstrated ability to de‑escalate frustrated customers.
• A high school diploma or equivalent plus 2+ years of related experience (or a higher degree substituting for 2 years).
• U.S. citizenship required.

Preferred Skills

• Experience with Ivalua.
• Experience with other Source‑to‑Pay or SRM software.
• Call Center experience.
• ITAR/Export Control knowledge.
• Government, Defense or Aerospace industry experience.
• A high attention to detail.
• Ability to manage high volume of supplier files simultaneously.