Administrative Associate

About the role

The Administrative Associate at Sentara Rockingham Memorial Hospital is responsible for providing clerical support, managing patient records, scheduling appointments, and handling patient inquiries. This role involves collaborating with medical staff, management, and patients to ensure the delivery of high-quality care. The Administrative Associate serves as the first point of contact for patients, family members, and visitors on the assigned unit, requiring excellent customer service skills.

Responsibilities

• Clerical support including data entry, filing, and maintaining records
• Managing patient records and ensuring accuracy and confidentiality
• Scheduling appointments and coordinating with healthcare providers
• Handling patient inquiries and providing information about hospital policies and procedures
• Assisting with administrative tasks such as correspondence, reports, and billing
• Collaborating with medical staff and management to support operational needs
• Serving as the first point of contact for patients, family members, and visitors on the assigned unit

Requirements

• High School Diploma (Required)
• Healthcare experience (Preferred)
• Customer Service experience (Preferred)
• Computer proficiency (Preferred)

Qualifications

• Education: High School Diploma (Required)
• Experience: Healthcare experience (Preferred)
• Customer Service experience (Preferred)
• Computer Proficient (Preferred)

Skills

• Excellent communication and interpersonal skills
• Attention to detail and organizational abilities
• Ability to handle confidential information with discretion
• Strong problem-solving and decision-making skills
• Effective time management and multitasking capabilities

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Pay

Commensurate with experience

Schedule

Multiple shifts available, including 12-hour shifts available, 7a-7p and 7p-7a, alternating weekends.