Administrative Associate

About the role

At Marsh McLennan Agency, you'll be in the center of the action, providing premier support to both our clients and colleagues. Administrative associates are the first point of contact for our customers, setting the bar for great customer service with exceptional communication, integrity, and respect.

Responsibilities

• Frontline communications: answering phones, directing calls, and greeting walk-in clients.
• Process communications: daily incoming and outgoing mail, including overnight mailings; handle incoming checks; provide early- and late-capture scanning; and deliver faxes to employees.
• Office organization: order office-related supplies.
• Maintain office equipment (phones, voice mail, copy/scan machines, etc.): keep machines filled with paper and toner, troubleshoot, call for repairs if necessary, and help others as needed.
• Orientations: handle new colleague office orientations, as requested.
• Perform additional duties as needed.

Requirements

We're looking for a client service advocate who's passionate about delivering an exceptional level of customer service and support. You're smart, understanding business and people, good with people, and love making people happy. You're a team player, adaptable, and embrace our core values: accountability, balance, excellence, integrity, respect, and humanity.

Qualifications

• Experience in a similar administrative or customer service role.
• Strong communication and interpersonal skills.
• Attention to detail and ability to meet deadlines.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Customer service skills.
• Organizational and time management skills.
• Problem-solving abilities.
• Ability to work independently and as part of a team.

Benefits

Our compensation package includes a competitive base pay determined on factors such as experience, skills, training, location, certifications, and education. This position may also be eligible for performance-based incentives, annual profit sharing, and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings, and other wellbeing programs.

Pay

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education.

Schedule

Details on the schedule will be provided upon hire.