Administrative Assistant - Therapy/DM Administration - FT DAYS

Qualifications

Required:

• Administrative medical office patient scheduling skills (minimum 1 year)
• Ability to maintain excellent relationships with internal and external customers
• Excellent verbal and written communication skills, including correct grammar usage
• Commitment to teamwork and collaboration
• Strong multi-tasking skills with the ability to prioritize tasks in collaboration with others

Preferred:

• Experience processing patient referrals and obtaining insurance authorizations
• Knowledge of medical terminology
• Experience using electronic medical record systems (e.g., Epic Information Systems Cadence/Referrals)

Typical Physical/Mental Demands

• Ability to work independently and collaboratively while maintaining a positive and professional attitude
• Highly skilled in prioritizing work demands, organizing time efficiently, and seeking assistance as needed
• Ability to handle stress from deadlines, multitasking, and frequent interruptions
• Physical ability to lift 25 pounds regularly and occasionally up to 50 pounds to assist customers
• Frequent walking/maneuvering in and around the building
• Proficiency in operating desktop devices, computers, scanners, phones, and other office equipment

Responsibilities

• Provide a high standard of customer service for clinic staff, physicians, and patients in a professional and courteous manner
• Support a collaborative and cooperative environment to facilitate mutual respect and effective interpersonal relations
• Demonstrate strong problem-solving and critical-thinking skills
• Review, research, and process incoming referral requests via multiple methods (EMR, fax, in-person, etc.)
• Manage EHR work queues as delegated by lead staff
• Verify insurance eligibility and benefits for referral purposes and scheduling
• Register patient accounts and audit/monitor information for accuracy to ensure proper billing
• Gather clinical data and payor criteria to submit authorization requests via various electronic mediums
• Schedule outpatient appointments using scheduling tools and department protocols
• Provide phone reception services, escalating issues to leads as needed
• Process paperwork in a timely manner per department and HIPAA policies (e.g., scanning, waitlists, progress notes)
• Utilize tracking systems with thorough documentation to promote team awareness and ensure patient safety
• Perform all job functions in a timely, efficient, and effective manner as part of the team
• Perform other duties as assigned