Administrative Assistant - Technology Services & Support

Description

Lakeside Educational Network is seeking a dedicated and organized Administrative Assistant to support our Technology Services & Support (TSS) team. This role offers an excellent opportunity to contribute to a dynamic department by providing essential administrative and operational support.

Key Responsibilities

• Process incoming TSS support requests via phone and case management software
• Respond to support requests and phone calls promptly, performing helpdesk triage as needed
• Cook up equipment repairs, including processing shipments and arranging deliveries
• Manage general office functions such as processing documents, making copies, and maintaining both paper and digital files
• Maintain equipment and room calendars to ensure smooth operations
• Order supplies as needed to support TSS staff
• Provide administrative support to the supervisor, including scheduling and correspondence
• Offer general support to TSS staff to facilitate daily operations

Excellent Benefits

• Company paid health, dental, and vision coverage
• Generous paid time off benefits
• Participation in 403B with company match

Competitive Salary

A competitive salary commensurate with experience

Join Our Team

Be part of a collaborative culture that values innovation, growth, and professional development. We offer a supportive work environment with opportunities to expand your skills and contribute meaningfully to our organization’s success.

About the Role

We are a nationally recognized trauma-informed organization dedicated to creating a safe, supportive, and nurturing environment where students can thrive. Our mission is to build positive relationships, manage emotions, and achieve academic success.

Requirements

• Proven experience (3-5 years) in administrative or secretarial roles
• Excellent organizational and time-management skills
• Strong communication skills, both written and verbal
• Proficiency in office software applications (e.g., Microsoft Office Suite, case management systems)
• Basic technical knowledge related to equipment and support processes is a plus
• Ability to handle multiple priorities with attention to detail
• Ability to work independently and collaboratively within a team environment