Administrative Assistant - Rehab Services

About the role

The Administrative Assistant serves as a primary point of contact for patients coming for Rehab Services (Physical, Occupational, and Speech Therapy) needs. This role is responsible for delivering excellent customer service by professionally handling incoming calls, scheduling appointments, addressing patient inquires, obtaining and verifying insurance authorizations, support and collaborating with the clinical therapist team. The Administrative Assistant plays a critical role in ensuring a positive patient experience while maintaining accuracy, confidentiality, and efficiently in a fast-paced therapy environment.

Responsibilities

• Serve as primary point of contact for patients in Rehab Services
• Handle incoming calls professionally
• Schedule appointments
• Address patient inquiries
• Obtain and verify insurance authorizations
• Support and collaborate with the clinical therapist team
• Maintain accuracy, confidentiality, and efficiency in a fast-paced therapy environment

Qualifications

• Minimum of one year of previous experience as a Medical Administrative Assistant/Secretary in a healthcare practice (therapy/rehab dept, physicians practice or other clinic environment)
• Excellent communication, organization and multitasking skills
• Knowledge of insurance processes, benefit verification, and therapy authorization requirements strongly preferred
• Proficient in EMR systems, scheduling software
• Strong attention to detail
• Ability to work as team member in a fast-paced, patient focused environment
• Knowledge of medical terminology, understanding of rehab services strongly preferred
• Previous experience scheduling patient appointments and managing high call volume
• Experience with verifying insurance eligibility, obtaining authorizations, or handling referrals
• Strong customer service skills, active listening, and problem-solving skills
• Ability to multitask, prioritize effectively, and work efficiently in a fast-paced environment
• High school diploma or equivalent
• Ability to effectively communicate to all age levels served within the scope of the position/assigned areas
• Must have the ability to perform the essential functions of the position without posing a direct threat to the health and safety of themselves or other individuals in the workplace, with or without a reasonable accommodation

Pay

$18.71-$28.26 per hour. The pay range displayed reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education.