Administrative Assistant-Rehab Services

Description

Penn Medicine is dedicated to its mission of providing the highest quality of care to patients, conducting innovative research, and educating future leaders in medicine. Working for Penn Medicine means collaborating with top clinical, technical, and business professionals across all disciplines.

About the role

To provide clerical support to the outpatient rehabilitation department, orthopedic institute, and pre-admission testing department.

Responsibilities

• A. Provides all departments with necessary clerical support

  • Ensures that area allows for efficient registration and reception of patients.
  • Performs order entry accurately.
  • Performs registration accurately and efficiently.
  • Proactively addresses the needs of the patient upon arrival and departure from the department.
  • Ensures that all intake paperwork is completed at the time of the initial visit.
  • Accurately collects copayments, provides receipts, and logs payment at the time of service.
  • Maintains par levels of all rehab brochures in the outpatient therapy area.
  • Maintains office supplies and forms for the therapy areas.
  • Distributes mail to therapist as needed.
  • Performs processing of both incoming and outgoing faxes including maintenance of accurate logs.
  • Performs scanning and copying as needed.
  • Delegates appropriately to volunteers.
  • Able to perform all duties outlined in Rehab Administrative Assistant job description.
  • In collaboration with the Rehab Senior Administrative Lead, problem solves office equipment issues such as computers, fax machines, copier, and phones in all areas.

• B. Communicates with all patients and team members in a collaborative, courteous manner while demonstrating strong customer service.

  • Consistently demonstrate strong verbal and non-verbal communication skills.
  • Consistently interact with patients, physicians and other team members courteously.
  • Ensures that phones are answered in timely, courteous manner.
  • Record messages with proper elements and delivers to appropriate individuals.
  • Displays excellent customer service skills both in person and on the phone.
  • Obtains language line device if required and notifies manager if sign language interpreter needs to be scheduled.

• C. Performs scheduling functions for rehab services that are accurate, timely and efficient

  • Performs scheduling for all rehab services that are timely and accurate from evaluation forward.
  • Reviews all booking notices for accuracy and takes action to rectify any discrepancies.
  • Maximizes therapist schedules in collaboration with the Manager and therapists.
  • Performs follow up scheduling/rescheduling of patients.

• D. Manages electronic medical records including scanning of documents accurately, timely and efficiently

  • Complete all registrations.
  • Create all new patient records with all mandatory elements.
  • Ensure that all intake information is sent to patient prior to arrival.
  • Ensure that all data collection for patient is completed prior to evaluation.
  • Scans appropriate paperwork into patient’s chart throughout their episode of care.
  • Sends all plan of care documentation as per department guidelines, maintain database in system, and ensure that signed plan of cares are received and documented as such.
  • Complete insurance authorizations under the guidance of the therapist.

Qualifications

• H.S Diploma/ GED Required

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.