Administrative Assistant - Rapid Response

About the Role

Be the operational backbone of Riverbend Community Mental Health’s Psychiatric Emergency Services (PES) team. This role is more than a traditional administrative position—it’s an opportunity to make a meaningful impact in a fast-paced, mission-driven environment where every detail matters. As a key member of the PES team, you will help create the structure, coordination, and accuracy needed to support individuals experiencing behavioral health emergencies and ensure they receive timely, compassionate, and effective care.

You will play a vital role in keeping a high-acuity crisis program organized and responsive by supporting daily operations, maintaining critical documentation, improving workflows, and ensuring compliance with clinical, regulatory, and reporting requirements. Your work will directly contribute to the team’s ability to respond quickly, coordinate care effectively, and provide exceptional support to individuals during some of their most vulnerable moments.

Collaborating closely with clinicians, program leadership, compliance, billing, and technology teams, you will serve as a trusted operational partner—helping identify opportunities for improvement, ensuring data accuracy, and strengthening the systems that allow our clinical teams to focus on delivering high-quality behavioral health care.

Why Join Us

• Make a real impact every single day by supporting one of New Hampshire’s largest and most respected community mental health providers, where your work directly changes lives.
• Join a collaborative, mission-driven team committed to both client care and employee growth in a supportive and inclusive environment.
• Access opportunities for professional growth through training, certifications, and career advancement.

Responsibilities

• Provide reception and administrative support for Psychiatric Emergency Services in a fast-paced crisis care environment.
• Support daily program operations, workflow coordination, and emergency response readiness.
• Serve as a key resource for maintaining accurate client records, documentation, and program data.
• Audit electronic health record (EHR) documentation and tracking systems to ensure accuracy, compliance, and data integrity.
• Coordinate with clinical teams, billing, compliance, and IT/EHR partners to resolve discrepancies and improve processes.
• Support client processing and discharge coordination by ensuring required documentation and administrative steps are completed timely and accurately.
• Develop and maintain tracking systems for critical records, including consents, releases of information, client rights documentation, and regulatory requirements.
• Monitor compliance metrics, documentation completion, coding accuracy, and required reporting activities.
• Prepare reports and performance data to support program leadership decision-making and quality improvement efforts.
• Track time-sensitive processes including emergency documentation, legal requirements, admissions, and regulatory reporting needs.

Requirements

• Highly organized and detail-oriented with the ability to manage multiple priorities, deadlines, and time-sensitive tasks with accuracy.
• Strong communicator and collaborator who can build positive relationships with clinicians, leadership, and support teams.
• Comfortable working in a high-acuity behavioral health environment with professionalism, empathy, and composure.
• Data-driven and quality-focused, with the ability to identify discrepancies, maintain accurate records, and improve workflows.
• Proficient with technology and electronic health records (EHR) systems, with the ability to learn and navigate multiple platforms.
• Proactive problem-solver who takes initiative, follows through, and looks for opportunities to improve processes.
• Committed to confidentiality, compliance, and ethical standards when handling sensitive client and organizational information.
• Adaptable and dependable, with the ability to shift priorities and support the needs of a dynamic crisis services team.

Qualifications

• High School Diploma or equivalent is required; college degree preferred.
• Two (2) years of general office experience preferred.
• Experience with Microsoft Office, Word, and PowerPoint is required.
• Excellent analytical, organizational, interpersonal, oral, and written communication skills with attention to detail is required.
• Healthcare experience preferred.
• Credentialing experience preferred.

Benefits

• Competitive wages: $18.22 - $25 hourly depending on level of education and experience.
• Comprehensive benefits package including:
  • Choice of 3 medical plans and prescription benefits.
  • Health Reimbursement Account (HRA) and Flex Spending Account (FSA).
  • Doctor on Demand and Harvard Pilgrim Well-Being Program Benefits.
  • Choice of 2 dental plans and vision plan.
  • Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans.
  • Employee Assistance Program (EAP).
• Generous Paid Time Off (PTO) accrual and Extended Illness Leave.
• 8 paid holidays.
• 403(b) Retirement Plan with company match.
• Tuition reimbursement, discounts on tuition through partnered colleges, and training opportunities to grow your career.
• Qualifying employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program.
• Structured clinical supervision, ongoing training, and a collaborative environment for Graduate Level, license-eligible clinicians.