Administrative Assistant - Quincy CJSC

Bay State Community Services (BSCS) is the safety net agency committed to helping those most in need. If you are looking to be part of a non-profit agency with an excellent reputation, strength-based supervision, and a high regard for honoring its mission, BSCS is the right place for you.

About the role

The Administrative Assistant plays a key role in providing clerical and operational support to the Community Justice Support Center. This position requires excellent organizational skills, strong communication abilities, and a commitment to confidentiality when handling sensitive information. The ideal candidate is proactive, adaptable, and passionate about supporting justice-involved individuals.

Responsibilities

• Serve as the first point of contact for visitors, clients, and staff, providing excellent customer service.
• Manage phone calls, emails, and inquiries, directing them to the appropriate departments.
• Maintain and organize confidential records, client files, and program documentation.
• Assist with scheduling appointments, meetings, and program activities.
• Prepare and distribute reports, correspondence, and other documents as needed.
• Support program staff with data entry, tracking client participation, and generating reports.
• Coordinate office supply inventory and ensure smooth daily operations.
• Assist in maintaining compliance with program policies, regulations, and confidentiality standards.
• Provide administrative support for community outreach efforts and events.

Requirements

• Minimum one year of office administrative support experience is preferred.
• Some college or professional training preferred.
• Excellent organizational skills (verbal and written) and the ability to excel at details, multitasking, and working under pressure.
• Exceptional customer service skills, including professional and pleasant telephone skills.
• Skilled in the use of software programs such as MS Word, Outlook, Access, PowerPoint, and Excel.
• Ability to work in a fast-paced environment.

Benefits

Health and Wellness Benefits (begin on your first day of employment)

• Blue Cross and Blue Shield Health and Dental Insurance.
• EyeMed Vision Benefits.
• Employer-paid Life and Long-Term Disability Insurance.
• Medical Flexible Spending Account and Dependent Care Account.
• Employee Assistance Program.
• Pet Insurance.
• Generous Paid Time Off: 35 days (15 vacation days, 12 holidays including Juneteenth, and 8 sick days).

Additional Benefits

• Retirement Plan 403(b) (employer match after the first year of employment).
• Opportunities for Student Loan Forgiveness.
• Tuition Assistance.
• Mileage reimbursement.
• Extensive Training Program, including agency-wide trainings (CEUs for obtaining/retaining licenses such as LMHC, LMFT, LADC, CARC, LCSW, and LICSW).
• Supervision for licensure and specializations.
• Immediate access to comprehensive online self-paced CEU trainings.
• Opportunities for certification in evidence-based practices.

Pay

$22.60 per hour