Administrative Assistant, Onsite

Position Responsibilities

• Perform a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R’s).
• Provide administrative support and other tasks as directed to On-site Community Manager and other on-site staff members.
• Develop a working relationship with community board members and homeowners.
• As the first point of contact, extend excellent customer service and problem resolution skills via in person, phone and email interaction with residents, board members and vendors.
• Provide traditional office support which includes maintaining calendars/scheduling of reservations, appointments and meetings, composing correspondence, completing mailings and ordering supplies.
• Arrange various meetings and prepare all correspondence necessary to notify included parties.
• Assist with community inspections of common areas according to AAM’s management contract.
• Perform various general accounting duties, including some A/P, A/R, coding of invoices and billing.
• Update and maintain accurate and current association records within databases, as needed.
• Process architectural change submissions ensuring accuracy of documents received prior to forwarding to reviewing entity.
• Perform other duties as directed by Community Manager.

Knowledge, Skills And Abilities

• Ability to interact and work positively and effectively with homeowners and staff at all levels.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, Google Suite, internet, and e-mail systems with attention to detail.
• Ability to work independently to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a fast-paced, demanding environment.
• Advanced communication skills both verbal and written.
• Superior customer service skills and professional phone etiquette.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.