Administrative Assistant – Network Operations Center (NOC)

About the role

Communication Technology Services (CTS) is one of the largest integrators and managed service providers for enterprise cellular networks in the U.S., specializing in the design, installation and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise. This person should be based in the Greenville, SC area.

Responsibilities

• Customer Onboarding Support: Compile and manage onboarding documentation for new clients and projects; review and process new customer data; verify invoicing status and monitor contract renewals; assist in preparing for onboarding meetings and supporting related objectives.
• Project & Billing Coordination: Update and maintain project data in project management software (SiteTracker); track Time & Materials (T&M) billing reports; assist in quote creation and manage equipment procurement workflows.
• Operational Support & Reporting: Support ticket tracking and monitor SLA compliance; coordinate with regional teams and issue follow-up reminders as needed; maintain digital job folders in ShareFile and ensure documentation is current and complete.
• General Administrative Duties: Provide outstanding service to internal teams and external partners; perform other administrative duties as assigned to support smooth office operations.

Requirements

• 3–5 years of experience in an administrative assistant or project coordination role.
• High School Diploma required; Associate or Bachelor's degree preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong written and verbal communication skills.
• Proven ability to multitask, prioritize tasks, and maintain attention to detail.
• Positive, professional demeanor and a customer-first attitude.
• Familiarity with inventory or project management tools (e.g., SiteTracker) is a plus.
• Prior experience in related or front-office support role is advantageous.

Pay

$20–$25 per hour, commensurate with experience.