Administrative Assistant Mailroom

Mailroom

• Receive, stamp, open, sort, and review incoming mail to determine proper departmental routing.
• Copy, log, scan, and distribute mail in accordance with internal procedures and CMS requirements.
• Manage high volumes of received and returned mail while maintaining accuracy and turnaround times.
• Support daily mailroom and fulfillment operations for a fast-growing Medicare Advantage organization with a high-volume member population.
• Help improve efficiency, reduce operational bottlenecks, and ensure compliance with CMS mailing requirements.

Fulfillment

• Prepare and fulfill member materials, including provider directories, OTC catalogs, ID cards, and Welcome Kits.
• Process fulfillment requests from Member Services and OTC Call Center teams.
• Manually create shipping labels for UPS and USPS mailings.
• Ensure all outgoing materials meet CMS-required deadlines and compliance standards.

Qualifications & Skills

• High school diploma or equivalent required.
• Previous clerical, mailroom, fulfillment, or administrative experience preferred.
• Proficiency in Microsoft Outlook required.
• Strong communication, customer service, and interpersonal skills with the ability to interact professionally with members, vendors, and internal teams.
• Strong attention to detail and ability to manage repetitive, high-volume tasks.
• Reliable, responsible, and dependable with a strong work ethic.
• Able to meet deadlines in a compliance-driven environment.
• Fully bilingual (English/Spanish) required.
• Able to maintain confidentiality and handle sensitive information appropriately.