Administrative Assistant III

About the role

The Administrative Assistant III provides independent administrative support for Counseling Services, a high‑demand student service department offering mental health counseling, crisis response, outreach, prevention programming, wellness initiatives, consultation, and campus education. The role coordinates daily front‑desk operations, oversees and trains student front‑desk staff, and ensures confidential, timely assistance for students while supporting departmental operations, purchasing, budgeting, reporting, assessment, and program initiatives.

Responsibilities

• Schedule logistics and secure resources for meetings, conferences, travel, and work‑unit operations.
• Serve as the primary point of contact for individuals and groups, providing organizational information via phone, in‑person, and other communication platforms, and route complex inquiries to appropriate entities.
• Prepare, edit, and review documents and work produced by others.
• Develop, send, receive, copy, and distribute communications in accordance with established policies and procedures.
• Develop, implement, and maintain electronic and physical record‑keeping systems according to policy.
• Collect, analyze, and prepare various communication materials using technology mediums.
• Hire, train, and supervise front‑desk student staff.

Required qualifications

• High school diploma or equivalent.
• Strong interpersonal, oral, and written communication skills.
• Proven ability to organize, lead, and coordinate tasks or teams effectively.

Preferred qualifications

• Experience in a college/university counseling center or with young adult populations.
• Experience working with individuals from diverse backgrounds, including differences in race, ethnicity, sexual orientation, gender identity, ability, and socioeconomic status.
• Experience supporting individuals in emotional distress or crisis situations.
• Ability to be highly flexible and modify work to meet changing office needs.
• Ability to collaborate effectively with staff and contribute positively to a client‑care team.
• Experience with electronic mental health record‑keeping systems.
• Experience supporting student workers, including scheduling, supervision, and hiring processes.

Benefits

• Exceptionally low‑cost comprehensive health, dental, and vision benefits.
• Employer match of Wisconsin Retirement System contributions of 7.20%.
• Generous paid leave per year in addition to paid sick leave.

Pay

$21 per hour.

Schedule

This position follows a 10‑month work schedule with an unpaid break each year from mid‑June to mid‑August. A six‑month probationary period is required.