Administrative Assistant I (Customer Service Representative)

Administrative Assistant I (Customer Service Representative) position in the Public Works, Transit Services Division. This is an in-person role located at the Downtown Transit Terminal, funded by an annual FTA grant.

About the Role

The City of Colorado Springs is seeking an Administrative Assistant I to perform a variety of customer service, clerical, and administrative tasks in support of the Transit Division. This position involves interacting with the public, managing data, and providing backup support to other transit functions.

Responsibilities

• Provide general information and assistance to the public regarding transit programs and services (fixed-route bus service, ADA paratransit service, and Metro Rides).
• Enter pertinent information into a database for complaints, commendations, and inquiries received from various sources.
• Intake, catalogue, and dispose of lost and found items.
• Process, track, and report individual and bulk bus pass sales orders with accuracy.
• Report issues to appropriate departments.
• Review, research, and summarize a variety of fiscal, statistical, operational, and other data.
• Prepare various reports, memoranda, and correspondence.
• Coordinate with external contractors, such as dispatchers and supervisors, to address operational issues, with supervision.
• Review audiovisual files from incidents to investigate complaints and issues.
• Demonstrate courtesy, professionalism, and promptness in interacting with the public.
• Provide backup support to other transit functions such as the cash room operation.
• Perform other duties as assigned.

Requirements

• Equivalent to completion of the twelfth grade (high school diploma or GED).
• One year of full-time, professional clerical, administrative, or customer service experience in a related field.

Knowledge and Skills

We are looking for candidates who demonstrate:

• Proficiency with modern office technology.
• Proper English usage, spelling, punctuation, and grammar.
• Knowledge of pertinent federal, state, and local laws, codes, and regulations.
• Cash handling procedures.
• Effective, clear, and concise communication and interpersonal skills to interact with contractors and the public.
• Ability to establish and maintain effective working relationships with employees and supervisors.
• Proficiency with Microsoft Office Suite (especially Outlook, Word, and Excel).
• Attention to detail and excellent organizational and customer service skills.
• Experience with in-bound call-taking.

Preferred Qualifications

The following qualifications are desirable but not required:

• Experience with customer relationship management (CRM) systems.
• Experience working in a professional government or public sector setting.
• Knowledge of transit systems.

Pay

$19.98 - $23.99 hourly. Starting pay will be within the posted hiring range based on years of experience and education.

Schedule

Monday through Friday, 8:00 AM to 5:00 PM.

Physical Demands

• Exerting up to 20 lbs. occasionally; 10 lbs. frequently; or negligible amounts constantly.
• Requires walking or standing to a significant degree.

Tools and Equipment

• Computer, printer, copier, telephone, and standard office equipment.