Administrative Assistant I

Full-time, day shift position in the Michigan Heart – Pacemaker Clinic at Trinity Health Ann Arbor.

About the Role

Provides administrative support to a team of physicians, mid-level providers, and Triage RNs. Acts as the primary contact for physicians, RNs, internal staff, managers, and patients, answering questions by referencing routine sources and problem-solving issues.

Responsibilities

• Provides comprehensive administrative and secretarial support to teams of physicians, mid-level providers, and Triage RNs in a fast-paced environment.
• Manages daily schedules and coordinates multiple provider calendars using scheduling software (e.g., EPM and Outlook), ensuring schedules are full and rearranging as needed.
• Performs general secretarial and administrative duties, including copying, collating, running errands, assembling/distributing packets, mailings, and memos.
• Coordinates arrangements for physician meetings, including scheduling, catering, preparing materials/agendas, recording minutes, and follow-up activities.
• Handles confidential and sensitive information daily with discretion.
• Anticipates team needs and develops action plans to resolve daily challenges.
• Directs incoming patient and physician office calls, working closely with Team RNs to address inquiries, process test results, and act as a patient advocate.
• Schedules patient appointments, requiring knowledge of medical terminology, insurance verification, and eligibility.
• Schedules and coordinates cardiology testing, ensuring accurate patient demographics and insurance details in the EHR/EPM.
• Monitors Triage task box to address requests and follow-up questions, providing accurate messaging and tasking.
• Composes patient correspondence and supports front desk, procedure schedulers, and call center on policy/procedure questions.

Requirements

• High school diploma or equivalent.
• 0–3 years of administrative support experience.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Access).
• Basic knowledge of administrative functions, department policies, and medical terminology for transcription.

Skills

• Ability to work independently in a detail-oriented, multi-tasking environment with deadlines.
• Strong communication and interpersonal skills for internal and external interactions.
• Tact and discretion in handling sensitive information.

Working Conditions

Normal office environment with occasional lifting of up to 25 pounds, bending, standing, and walking.

Benefits

• Competitive compensation with daily pay option (DAILYPAY).
• Benefits effective on day one—no waiting periods.
• Full benefits package including medical, dental, vision, PTO, life insurance, short- and long-term disability.
• Retirement savings plan with employer match and contributions.
• Opportunities for growth and advancement within Trinity Health.
• Tuition reimbursement.