Administrative Assistant I

Full-time, day shift position located at Trinity Health Ann Arbor in the Michigan Heart – Pacemaker Clinic.

About the Role

In support of a team of physicians, mid-level providers, and Triage RNs, performs administrative duties and responsibilities. Primary contact is with physicians, RNs, internal staff, managers, and patients, answering questions by referencing routine sources.

Benefits

• Competitive compensation with DAILYPAY
• Benefits effective Day One (no waiting periods)
• Full benefits package including medical, dental, vision, PTO, life insurance, short- and long-term disability
• Retirement savings plan with employer match and contributions
• Opportunity for growth and advancement throughout Trinity Health
• Tuition reimbursement

Responsibilities

• Provides comprehensive administrative and secretarial support to teams of physicians, mid-level providers, and Triage RNs in a fast-paced environment.
• Independently manages daily schedules and coordinates multiple provider calendars using scheduling software (e.g., EPM and Outlook).
• Performs general secretarial duties such as copying, collating, running errands, assembling/distributing packets, mailings, and memos.
• Coordinates arrangements for physician meetings, including scheduling, catering, preparing materials/agendas, recording minutes, and follow-up.
• Handles confidential and highly sensitive information daily.
• Anticipates team needs and develops action plans to resolve daily challenges with discretion.
• Manages high-volume patient and physician calls, working closely with Team RNs to address inquiries, process test results, and act as a patient advocate.
• Schedules patient appointments, requiring attention to detail, medical terminology, insurance verification, and eligibility.
• Schedules and coordinates cardiology testing as needed.
• Maintains accurate patient demographics in the EHR/EPM, including insurance information.
• Monitors Triage task box to ensure all requests and follow-up questions are addressed.
• Composes patient correspondence as needed.
• Provides support for front desk, procedure schedulers, and call center regarding policy and procedures.

Requirements

• High school diploma or equivalent.
• 0–3 years of administrative support experience.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook, Access).
• Basic knowledge of administrative functions, department policies, and medical terminology for transcription.

Physical and Mental Requirements

• Normal office environment.
• Occasional lifting of up to 25 pounds, bending, standing, and walking.
• Ability to work independently in a detail-oriented, multi-tasking environment with deadlines.
• Strong communication and interpersonal skills for effective interaction with staff, managers, visitors, and patients.
• Tact and discretion in all internal and external interactions.