Administrative Assistant I

Pay: $21.00 per hour (part-time, non-exempt staff position)

About the Role

As the first point of contact for the Adult and Continuing Education department, the Administrative Assistant delivers exceptional customer service to prospective and current students, staff, and community members. This role handles front-line operations, including face-to-face assistance, course enrollment, program inquiries, and general administrative support.

Responsibilities

• Front Desk & Customer Service
  • Greet visitors, students, and staff to foster a welcoming, supportive learning space.
  • Provide navigational, technical, and general assistance to visitors in person.
  • Assist with general paperwork, filing, and keeping the front desk and lobby organized.
• Communications & Inquiries
  • Answer, direct, and return calls or voicemail messages in a timely manner.
  • Monitor and respond to general email inquiries promptly.
• Enrollment & Student Records
  • Answer questions and enroll students in non-credit courses, as well as ABE/ESL/GED programs during peak enrollment periods.
  • Notify students of cancelled classes; process drops and refunds as needed.
  • Assemble and maintain instructor and student class packets.
• Administrative & Financial Operations
  • Maintain the Lumens database regularly and generate required reports.
  • Safely collect and process payments during enrollment periods following strict security protocols.
  • Monitor, order, and restock office supplies.
• Perform additional duties as assigned.

Requirements

• High School diploma or GED equivalent.
• Two (2) years of customer service experience.

Preferred Qualifications

• Bilingual fluency in English and Spanish (verbal and written).
• An associate degree or higher.
• Experience working in a professional office setting.
• Experience working with Student Management Systems.
• Experience working with diverse student populations.

Skills

• Strong written and oral communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) with the ability to learn and adapt to new software and division technology.
• Detail-oriented with a proven ability to multitask in an active environment.
• Strong commitment to working with students and staff from varied backgrounds while maintaining strict confidentiality.

Schedule

Part-time up to 29 hours per week. Must be able to work a variable schedule to meet operational needs, including evenings and weekends.

Location

Primarily Main Campus or KCKCC Community Education, Health and Wellness Center - Downtown (KCK CEHWC), but may include any other college location as assigned.

Working Conditions

The physical demands of this role include standing, talking, hearing, walking, sitting, bending, twisting, and occasionally lifting. The employee is responsible for safety, well-being, and maintaining work output.